Fraud Risk Senior Analyst - Issues Manager

Citi - Irving, TX3.9

Primary Location: United States,Texas,Irving
Other Location: United States,Delaware,Wilmington; United States,Florida,Jacksonville; United States,Texas,San Antonio
Education: Bachelor's Degree
Job Function: Risk Management
Schedule: Full-time
Shift: Day Job
Employee Status: Regular
Travel Time: Yes, 10 % of the Time
Job ID: 18073583


About Citi
Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.
Citi’s Mission and Value Propositionexplains what we do and Citi Leadership Standardsexplain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients’ and the public’s trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.
Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop to are widely available to all.
Fraud Risk Senior Analyst

The NAM Fraud Risk and Operations Issues Manager is responsible for driving the end to end issues management process, including: identification and documentation, root cause analysis, remediation planning, status monitoring and reporting, and closure activities. These activities will be conducted in close partnership with the Business Issue Owners.

Key Responsibilities:
Facilitating the initial and ongoing issues management communication, escalation, and resolution process through standardized communication routines and tools.
Identifying the Business Owner for an issue and engaging key stakeholders from Compliance, Legal, Government and Regulatory Affairs, Finance, CBORC Management, and other relevant support functions as appropriate throughout the issues management process.
Assessing and recommending issue severity to drive expectations on resolution activities and timeliness.
Providing insight and consultative support to the Business Issue Owner on remediation approaches, timelines and compensating controls.
Informing and supporting the Business Issue Owner through the managing of project plan and deliverables to ensure issues are resolved and remediated within control limits in the expected timeframes.
Implementing issues data quality and reporting standards in accordance with the CBORC policy to ensure that all relevant information, including issue definitions, root cause, remediation, and financial impacts, is captured accurately and is understandable to broader audiences.
Supporting additional oversight and validation routines required by functions such as Internal Audit and Compliance.
Driving a holistic view of the issue to ensure impacts to other lines of business or functions are identified.


5+ years of direct, relevant experience in financial service operations, control, compliance, audit, or regulatory management.
Bachelor's degree; advanced degree a plus.
Project management and governance experience with the proven ability to develop project plans and drive a diverse group of stakeholders to identify and achieve milestones within deadlines.
Superior organizational skills, with proven ability to successfully manage multiple, concurrent priorities.
Strong judgment and critical thinking skills.
Self-motivated with a passion for establishing and maintaining a culture of control within the business.
Demonstrated relationship management skills with ability to deepen relationships and build partnerships across the business and key functional support areas like Internal Audit, Legal, Compliance, CBORC, Government and Regulatory Affairs.
Demonstrated ability to influence a group of diverse stakeholders and drive accountability and ownership with key business partners and process owners.
Detail oriented, with proven ability to question and identify opportunities within existing processes and business practices by leveraging previous experiences and knowledge of the business.
Deep functional knowledge of the Credit Cards and/or Retail Banking industries and applicable rules, regulations, and processes.
Pragmatic problem-solver, forward thinker with independence of thought.