Patient Care Advocate (Customer Service)

United Biosource Corporation - Overland Park, KS

Full-time

SCOPE OF JOB:

Desired Skills and Qualifications:

  • High school diploma or equivalent; and 2-3 years relevant work experience
  • 1-2 years of relevant experience
  • General PC knowledge including Microsoft Office and Internet; Excellent verbal presentation and communication skills
  • Ability to handle challenging customers in a professional manner; Ability to adapt in a dynamic work environment learns quickly, solve problems and make decisions; Willingness to work a flexible schedule for peak call times

Specific job duties:

  • Handle Inbound clients calls and written correspondence and questions via the web while maintaining service levels. Make independent judgments in order to respond to complex or critical customer issues. May take overflow calls from members, physicians and providers

ABOUT UBC

United BioSource Corporation (UBC) is a leading provider of pharmaceutical support services, partnering with life science companies to make medicine and medical products safer and more accessible. Our services support the full lifecycle of medicine and medical products, including development, commercialization, and long-term value and safety.

While UBC offers employment within Patient Support, Nursing, Pharmacy and Corporate, two main focus areas for the company are Clinical Development & Research and Safety & Risk Management. Members of the Clinical Development and Research teams help evaluate study protocol, target study population, recruit physicians and patients, and collect, clean, validate and report data. As a result, sponsors are able to submit findings to regulatory authorities or make a no-go decision in a timely and clear-cut manner. Additionally, our Safety and Risk Management teams develop, deliver, and report evidence to reinforce safe and appropriate product use.

Through our Patient Access services, we help patients begin therapy quickly and remain on therapy, building strong relationships with patients to ensure optimal care.

UBC is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class. Applicants must be able to pass a drug test and background investigation.

Job Type: Full-time