RN Contact Center Specialist (Drug Center)

Denver Health - Denver, CO3.7

Full-timeEstimated: $66,000 - $87,000 a year
Job Summary
Under general supervision, provides medical information, collects and documents product complaints and safety reports to assist consumers, patients, healthcare providers and external clients.

Minimum Qualifications
Education 1. Completion of a nursing education program, which satisfies the licensing requirement of the Colorado State Board of Nursing required. 2. BSN preferred. Experience 1. Two years of experience as a Registered Nurse preferred. 2. Contact Center with drug information and/or telephonic triage experience preferred. Knowledge, Skills and Abilities 1. Excellent verbal and written communication skills; uses interpretation services when needed to assist callers. 2. Excellent customer service skills. 3. Ability to quickly learn and interpret medical information, recognize and capture adverse drug events and product complaints. 4. Ability to work in a fast and intense environment, responding to multiple inquiries, researching specialized industry resources, following specific protocols and accurately documenting all information received and provided. 5. Strong critical thinking and problem solving skills; exercises initiative and professional judgment in selecting proper resources and actions. 6. Knowledge of techniques, methods and competencies of clinical nursing practices. 7. Knowledge of safety principles in a non-patient care environment. 8. Knowledge of standards, policies and procedures of Denver Health and RMPDC as they pertain to nursing. Computers and Technology 1. Advanced computer proficiencies, including excellent typing skills and the ability to work among multiple databases. 2. Advanced Microsoft Office skills including Word, Excel, and Power Point. Certificates, Licenses and Registration 1. Active Registered Nurse (RN) License in the State of Colorado or a participating compact state required.

All job applicants for safety-sensitive positions must pass a pre-employment drug test, once a conditional offer of employment has been made.

Denver Health is an integrated, efficient, high-quality academic health care system that is considered a model for the nation. The Denver Health system includes the Rocky Mountain Regional Level I Trauma Center, a 525-bed acute care medical center, Denver’s 911 emergency medical response system, 8 family health centers, 15 school-based health centers, the Rocky Mountain Poison and Drug Center, the Denver Public Health Department, an HMO, and The Denver Health Foundation.

As Colorado’s primary safety net institution, Denver Health is a mission-driven organization that has provided more than $3.3 billion in care for the uninsured in the last ten years. Denver Health is a leader in performance and quality improvements and remains financially secure, in part, due to its nationally recognized implementation of lean principles in healthcare. Denver Health is a major resource to the community, serving approximately 185,000 individuals and 67,000 children a year.

Located just south of downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer.

We strongly support diversity in the workforce and Denver Health is an equal opportunity employer (EOE).

“Denver Health is committed to provide equal treatment and equal employment opportunities to all applicants and employees. Denver Health is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.”