We have exciting opportunities in our Central Billing Office for both Billing Representatives and Customer Service Representatives!
In this role, the successful candidate will submit claims, follow-up on unpaid balances (insurance or patient), correct errors, enter claim information, submit authorization/precertification requests with insurance companies, follow up on denied claims and/or authorizations, and submit appeals as necessary. Will assist with other related tasks including medical record requests, reviewing accounts, and billing projects.
Customer Service Representative:
In this role, the successful candidate acts as a primary contact for NYU Langone patients who have questions about their balances, benefits, and insurance. Will answer phone calls and/or electronic messages and follow-up on issues which could include submitting bills, calling insurance, correcting information, making outbound calls to patients, and entering detailed information in the billing system as assigned by management. Follow established protocols/scripts and handle issues in prescribed timelines but use independent judgement to resolve patient inquiries to maintain high-levels of patient satisfaction. The representative will establish and maintain effective relationships with patients and their families via active listening, empathy, rapport, courtesy and professionalism. The candidate will also work closely with customer service representatives to assist with daily operations.
To qualify you must have a High School Diploma or GED. Experience in medical billing, accounts receivable, insurance, or related duties; Knowledge of CPT and ICD10; medical billing software; English usage, grammar and spelling; basic math; 2 years’ experience in a similar role.
Customer Service Rep:
To qualify you must have a High School Diploma or GED. Experience in customer service, medical billing, accounts receivable, insurance, or related duties; Knowledge of CPT and ICD10 utilized in medical billing; English usage, grammar and spelling; basic math; 3 years’ experience in a similar role.
NYU Langone Health provides a salary range to comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $0.00 - $0.00 Hourly. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.