Job Title: Salesforce Marketing Cloud Administrator
Location:
Essential Role and Responsibilities
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Responsible for the email platform acting as the Subject Matter Expert by managing operations (i.e. inbox deliverability, data feeds, mobile metrics) and experience in SFMC products such as AMPscript, Content Builder, Contact Builder, Web Studio, Automation Studio & Journey Builder.
Essential Duties
- Assist in contributing to Salesforce Marketing Cloud solution architecture and recommendations.
- Complete technical production and deployment activities including but not limited to, email campaign set-up, scheduling, testing, tagging and deployment of one-time, recurring, triggered and dynamic content-driven campaigns inside Salesforce Marketing Cloud
- Execute the day-to-day email operations to ensure all steps related to email campaigns have been completed with accuracy and timeliness.
- Work with Salesforce, support vendors and internal technical staff to troubleshoot and apply new features, upgrades and patches.
- Perform Administrator functions such as user management, profile configuration, data management, etc.
- Assist with REST/SOAP API implementation and system integrations.
QUALIFICATIONS
EDUCATION
- Bachelors Degree in Business or Information Technology.
EXPERIENCE
- 3+ years of hands-on experience with Salesforce Marketing Cloud administration and its capabilities in relationship to Salesforce.
- Ability to make decisions and exercise good judgment in a complex and rapidly changing environment.
- In depth knowledge and experience with Service Cloud and Sales Cloud
- Moderate to advanced knowledge and expertise with Intelligence Reports (automation, dashboards, pivot tables, queries) and all aspects of Mobile Studio
- In depth knowledge of journey builder (entry sources, activities, messages, flow control, customer updates, and Sales Cloud and Service Cloud activities), publication and suppression lists, attribute groups, and data views.
- General understanding of Litmus and its core capabilities
LICENSE/ CERTIFICATIONS
- Salesforce Marketing Cloud Administrator
- Salesforce Certified Administrator
- Salesforce Platform Developer I (nice to have)
ACTIVE CLEARANCE
SKILLS, KNOWLEDGE, AND COMPETENCIES
- Communication skills - able to communicate in a clear, articulate, and professional manner on a daily basis via written and oral communications with customer contracting representatives, Silotech employees, and subcontract/teaming partner contracting organizations.
- Interpersonal and Customer Relations skills - able to maintain a professional and courteous attitude with employees and third-party individuals at all times to resolve conflicts and address any issues within the contractual structure and regulations.
- Planning/Organizational skills - able to prioritize work activities, use time efficiently and work through projects in a self-motivated manner balancing efforts between contracts, vendor agreements, and pricing requests.
- Adaptability - able to adapt to rapid changes in the work environment, manage competing demands and able to deal with frequent change, delays or unexpected events.
- Problem-solving skills - able to identify and resolve problems in a timely manner; gather and analyze information skillfully; able to apply independent judgment on a regular basis in making decisions.
- Time Management skills: able to use time effectively in a semi-supervised fashion, pursuing other activities when regular duties have reduced in volume; able to complete projects in a timely manner. Will work with occasional supervision over repetitive tasks. New duties or project type tasks may receive strict or direct supervision, depending upon the nature of the task(s).
Silotech Group is an EO employer M/F/Vets/Disabled.
Silotech Group is an EO employer Veterans/Disabled and other protected categories.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
Silotech Group is an Equal Opportunity/Affirmative Action Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, disability, status as a protected veteran, or any other protected characteristic.
