Systems Administrator II

FIS - Phoenix, AZ (30+ days ago)3.6


Position Responsibilities\Requirements:Job Summary:
Responsible for providing desktop and network administration and support to our Managed Services clients. This includes but is not limited to providing remote desktop and network support, providing on-site desktop and network support, performing on-site moves, adds, changes, performing desktop and network administration and monitoring (proactive), and assisting in on-site project implementation.

GENERAL DUTIES AND RESPONSIBILITIES:
Installs, maintains and upgrades internal computer hardware and software systems used for designing and developing company products
Troubleshoots, diagnoses and resolves network/server issues
Controls user access and passwords
Plans and implements moves, adds and change requests
Proposes and implements systems enhancements that will improve the reliability and performance of the system
Monitors usage and performance
Assists with recommending, scheduling and implementing system hardware and/or software upgrades or repairs
Researches, evaluates and recommends software and hardware products
Supports Web access and electronic messaging services, and maintains a secure systems environment
Partners with Senior Engineers to implement desktop and network projects
Provides new hardware specifications to users based on application needs and anticipated growth
Proactively administers and monitors the networks of our managed services customers to improve the efficiency and effectiveness
Other related duties assigned as needed

EDUCATION REQUIREMENTS:
Bachelor's degree in technical discipline or related field or an equivalent combination of education and experience as required for the specific job level

GENERAL KNOWLEDGE, SKILLS AND ABILITIES:
Extensive experience providing end-user support via phones and remote management tools
Strong knowledge of implementing and utilizing remote network management and monitoring tools. (Patchlink, Solarwinds, Insight Manager, etc.)
Experience configuring, implementing, and supporting network operating systems: Windows 2008/2008R2/2012/2016
Experience configuring, implementing, and supporting Windows desktop operating systems
Experience configuring, implementing, and supporting MS Office, Outlook/Exchange, anti-virus, back-ups and other various desktop applications
Experience supporting Citrix Presentation Server/XenApp at the client and network level
Experience configuring, implementing, and supporting various back-up and anti-virus solutions at the desktop and enterprise level
Experience with supporting various server applications (SQL, IIS, etc.)
Ability to analyze data to offer recommendations
Ability to travel and maintain a flexible work schedule
Valid state driver's license and good driving record
Support experience with Citrix Metaframe/XP, network back-up software, and desktop/network anti-virus software
Support experience with BackOffice Applications is desired
MCP/MCTS certification is highly desired

With a 50-year history rooted in the financial services industry, FIS™ is the world's largest global provider dedicated to financial technology solutions. We champion clients from banking to capital markets, retail to corporate and everything touched by financial services. Headquartered in Jacksonville, Florida, our 53,000 worldwide employees help serve more than 20,000 clients in over 130 countries. Our technology powers billions of transactions annually that move over $9 trillion around the globe. FIS is a Fortune 500 company and is a member of Standard & Poor’s 500® Index.

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the FIS Online Privacy Notice.

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here: www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf and here: www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf

For positions located in the US, the conditions below apply. If you are made a conditional offer of employment, you will be required to undergo a drug test and background check (including criminal record check) ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

As part of the selection process this role may require an assessment to determine suitability

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.