Ticket Sales Internship

Baltimore Ravens - Baltimore, MD4.7

Full-time
DESCRIPTION: Selling Baltimore Ravens ticket related products is the primary focus of this position, with an emphasis on Permanent Seat Licenses, hospitality packages and group tickets.
This intern program is intended to develop sales skills and provide experience for future success. We are committed to providing members of our team with a strong foundation to build a career in the sports industry, whether with the Ravens or elsewhere. Sales interns will benefit from an on-going training program where we will teach best practices, sales techniques and valuable skills.

TIME FRAME: May 2019 - May 2020

EXPECTED HOURS: Each Intern will typically work a minimum of 35-40 hours per week during normal business hours. Hours can increase based on availability, volume of work needed to complete, event schedules and how well the Intern has performed the duties assigned. Hours will increase in conjunction with stadium events and home football games.

DUTIES:
Selling a full menu of ticket related products including, but not limited to Permanent Seat Licenses (and associated full season tickets), hospitality packages and group tickets.
Making 60+ cold calls/day from qualified lists provided. Encouraged to generate personal leads through referrals, networking, social selling and effective research.
Create and develop new business by regularly pitching new prospects through in-stadium visits, external appointments, phone prospecting, social selling and events.
Attend outside events with the purpose of selling ticket packages, networking, gathering leads and prospecting.
Provide excellent service through effectively following up with customers and prospective customers to build relationships and drive business.
Effectively handle incoming sales calls from prospective clients for all ticket sales products.
Meeting or exceeding established sales goals for all ticket products.
Contributing positively to a competitive sales team culture and participate in sales team meetings and training sessions.
Regularly producing accurate updates on prospecting activity, sales performance, outside appointment and event recaps.
Representing the Ravens professionally to support ticket sales efforts and promotional initiatives for all home games and assigned events, while interacting with clients and prospects at sales tables or via seat visits.
Daily inbound phone coverage.
Lobby coverage as needed.

QUALIFICATIONS:
Bachelor’s degree
Strong organizational skills, time management skills and attention to detail required
Strong verbal and written communication skills
Past experience or internships with a team, college or in the sales industry is preferred
Ability to work collaboratively with others, establish a rapport and build strong interpersonal relationships
Availability and willingness to work extended hours, including nights and weekends as well as games and events as necessary
Familiarity with Baltimore area and market a bonus
Ticketing system and CRM experience a bonus
Microsoft Office, Outlook, Excel, Word, PowerPoint and other related computer skills required
Must have valid driver's license and acceptable driving record.

EXPECTATIONS:The following are general expectations of Ravens Ticket Office Employees:
Perform duties as outlined by the Ravens Organizational Mission, Common Purpose and Quality Standards provided upon your acceptance to the program.
Project a professional image in all interactions with customers and fellow Ravens employees.
Arrive on time and perform your duties within your scheduled hours.

COMPENSATION: Hourly rate with limited bonus opportunities.
ATTIRE: Business casual unless otherwise directed.

INSTRUCTIONS TO APPLY: Interested candidates should upload a cover letter and resume and apply using this online job posting. Cover letters and resumes received outside of this posting, will not be considered. Each applicant will be carefully reviewed and screened. Applicants making it to the next step in the hiring process will be contacted.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.