Overview:
Your calm and professional demeanor ensures that specimens are transported timely and requests from internal and external customers are coordinated quickly and efficiently with the lab courier team. Your outstanding communication skills and familiarity with the area road system will make you successful in this role. In everything you do, you strive to make life better for others. In other words, you epitomize the Legacy mission.
Responsibilities:
The Lab Courier Dispatcher is responsible for receiving and coordinating to conclusion requests for specimen pick-up from laboratory internal and external customers. Under the direction of the department supervisor and manager, is responsible for properly dispatching calls to the appropriate couriers on duty and documenting all calls in the appropriate Gajema console. Exercises discretionary judgment in solving problems and working with employees. Uses working knowledge of applicable regulations, laws, techniques, procedures, and general principles and practices of courier services. Fills in as needed for STAT and routine couriers.
Qualifications:
Education: High school diploma or equivalent. .
Experience: Customer service and familiarity with the department service area road system required. One year of laboratory courier experience preferred. Dispatching experience preferred. Healthcare experience with some medical terminology preferred.
Skills:
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Excellent keyboard skills and ability to navigate electronic systems applicable to job functions
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Excellent phone skills
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Excellent customer service skills
- Basic math skills and good verbal communication skills
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Detail oriented
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Ability to quickly and accurately document phone conversation details in designated computer application and in writing
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Ability to maintain excellent rapport with customers and co-workers
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Ability to make sound decisions quickly and logically
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Ability to efficiently multi-task
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Ability to communicate well both verbally and in writing
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Ability to calmly deal with people in emergent situations
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Ability to prioritize tasks
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Ability to accept and follow direction
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Ability to work in a self-directed manner
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Ability to cope with the physical and mental demands of a dynamic environment
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Ability to understand and use good body mechanics
LEGACY’S VALUES IN ACTION:
Follows guidelines set forth in Legacy’s Values in Action.
Equal Opportunity Employer/Vet/Disabled
Licensure:
Valid driver’s license and a driving record that meets insurance carrier requirements.
