Nashville, Tenn.-based Bridgestone Americas, Inc. is the U.S. subsidiary of Bridgestone Corporation, the world’s largest tire and rubber company. Bridgestone Americas and its subsidiaries develop, manufacture and market a wide range of Bridgestone, Firestone and associate brand tires to address the needs of a broad range of customers, including consumers, automotive and commercial vehicle original equipment manufacturers, and those in the agricultural, forestry and mining industries.
The companies are also engaged in retreading operations throughout the Western Hemisphere and produce air springs, roofing materials, and industrial fibers and textiles. The Bridgestone Americas family of companies also operates the world’s largest chain of automotive tire and service centers.
Guided by its global corporate social responsibility (CSR), commitment Our Way to Serve, Bridgestone embraces its responsibility as a global leader by striving to improve the way people move, live, work and play.
The Warranty Service Specialist is responsible for protecting the interests of Firestone Building Products as it relates to claims against warranted roofing projects. Through on-site roof top investigation and analysis of common or unusual claims against warranted projects, a definitive company position is formulated and presented. In addition, the Warranty Service Specialist will be responsible for development and communication of the position and may be called upon to represent Firestone regarding claims as well as further negotiation of settlements relative to such claims under the direction of the Warranty Claims Manager.
Reviews necessary field work with and assigns projects to individual investigators/ Field Technical
Representatives based on complexity of issues and geographic proximity of trips
Assists designated investigators in coordination of trips including hiring of contractors to assist in investigation as needed.
Acts as in house technical services source for phone in questions by field people as they arise
Reviews written specifications and recommendations for completeness, clarity and cost effectiveness
Follow-up and communicates positions to all parties, as well as provide issuance of PO and Materials as needed to contractors providing warranty repair services
WSS will travel in the field and perform investigations and handle claims throughout as needed
Develops and negotiates the claim position with all relevant parties and attends meetings when necessary
On -Site Inspection: In-depth inspection and analysis of roof system exhibiting problems requires extensive knowledge of all construction practices as they relate to Firestone systems and watertight integrity of roof
Quick and thorough completion of all paperwork including photographs related to each claim to properly document Firestone position for presentation and future reference including possible litigation
Preparation of clear, concise, in-depth repair specifications which summarize roof top analysis into cost effective, workable solutions to problem
Good verbal and written communication to building owners and roofing contractors on intricate complicated problems and issues of each claim and Firestone position relative to it and clear ability to defends position in face of opposition to it
Preparation of material order forms to ship repair materials to represented contractors
Good tracking practices for managing workload as claims vary in time frame and on-going activities
Interfacing with the law department to support claims that are approaching or have entered litigation
4 year degree + 3 years of roofing industry experience
5+ years of progressive roofing/construction experience
Bridgestone is proud to be an Equal Employment Opportunity / Affirmative Action employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.
If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.