Customer Service Representative

Thorntons Inc - Gallatin, TN

Full-time | Part-time

Thorntons is hiring Customer Service Representatives for 1st and 3rd shift at our location in the Gallatin/Hendersonville Area!

Full and Part Time Positions

STARTING PAY $10.70/HOUR

Guest Service Representatives will also enjoy the following benefits!

FREE Shift Meals and Dispensed Beverages * Health, Dental and Vision Benefits * 401(k) with company match * Team Member Referral Bonuses * Paid time off * Team Member Discounts * Opportunity for growth * OWN Your Career with us!

Guest Service Representative Responsibilities:

Guest Service Representative responsibilities include, but are not limited to, the following;

  • Ensure a high level of guest satisfaction
  • Ensure speed of service
  • Understand and be capable of handling guest concerns
  • Maintain store presentation and standards
  • Effectively and efficiently execute daily tasks
  • Uphold Thorntons Core Values

Requirements: High School Diploma or GED * Excellent customer service skills are a must * Be flexible and able to multi-task in a fast paced environment * Willing to work a flexible schedule including days, evenings, weekends and holidays * Willing and able to complete a pre-employment criminal background check

If you are energetic, professional, career-minded, and want to help make THORNTONS people’s favorite place to stop when they are on the go, then we want YOU to

APPLY NOW!

www.thorntonsinc.com/careers

Delight our Guests * Passion for Detail * Everyone Counts * Restless Dissatisfaction * Cheer for Each Other * Have fun!

Company Overview: Headquartered in Louisville, Kentucky, Thorntons is a leading gasoline/convenience-chain retailer marketing throughout the Midwest. Thorntons ranks as one of Kentucky’s largest privately-held companies with more than $2.3 billion in annual revenue. It recently was ranked 250th in Forbes magazine’s annual list of 500 largest privately held companies.

RETAIL - RESTAURANT – FOOD SERVICE – HOSPITALITY - FAST CAUSUAL - FAST FOOD - QUICK SERVE - SHIFT SUPERVISOR – GUEST SERVICE REPRESENTATIVE – GROCERY – FOOD & BEVERAGE – CUSTOMER SERVICE -- CASHIER – REFRESHING CONVENIENCE

Job Types: Full-time, Part-time

Salary: $10.70 /hour

Experience:

  • customer service: 1 year (Preferred)

Education:

  • High school or equivalent (Required)

Additional Compensation:

  • Store Discounts

Work Location:

  • One location

Benefits:

  • Health insurance
  • Dental insurance
  • Vision insurance
  • Retirement plan
  • Paid time off
  • Flexible schedule

Work environment:

  • Store

Communication method(s) used:

  • In person

Hours per week:

  • 20-29
  • 30-39

Job Tasks:

  • Answering customer questions
  • Troubleshooting and solving problems
  • Meeting sales targets (monthly, annually, etc.)

This Job Is Ideal for Someone Who Is:

  • Dependable -- more reliable than spontaneous
  • People-oriented -- enjoys interacting with people and working on group projects
  • Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
  • High stress tolerance -- thrives in a high-pressure environment