The Information Technology (IT) Manager for Public Health reports to the HHSC Deputy Executive Commissioner for IT and Chief Information Officer and coordinates through the DSHS Office of the Associate Commissioner for Program Operations regarding agency needs, priorities, agency IT contracts and budgets.
DSHS has more than 60 public health programs, including Vital Statistics, Disease Prevention & Infectious Diseases, Emergency Preparedness and Response, and operation of the State Reference Laboratory and Texas Center for Infectious Disease. The IT Manager for Public Health acts as the focal point for information technology matters between HHSC IT and the DSHS and ensures that the agency participates actively in system-wide IT governance and planning activities. The position coordinates provision of major information technology services to DSHS as outlined in the System Support Agreement. The position communicates regularly with the DSHS Executive Team to provide and receive information on agency-specific needs for system-wide IT services. This position works with minimal supervision with considerable latitude for the use of initiative and independent judgment within the framework of HHS information resource policies.
Essential Job Functions:
Knowledge Skills Abilities:
- Actively monitors the DSHS business strategy and the HHSC technology strategy to ensure alignment, ensures the ongoing technology needs of DSHS are met, disseminates information about technology services and of IT services to meet business needs.
- Coordinates with IT divisions and public health programs to ensures that daily business needs are met. Promotes the use of IT services to meet the agency’s needs. Communicates information to prevent gaps between stakeholder awareness and the provision of technology services to DSHS by HHSC, including but not limited to incidents, outages, and issues affecting agency business areas’ IT needs;
- In consultation with the DSHS Executive Team, provides input to, and complies with system-wide IT standards, policies, practices and procedures related to security, application development and maintenance, data center, customer support, system support services, business operations, technology planning, and project management.
- Gathers and provides agency feedback on IT services received and escalates customer issues with IT services received. Assists and supports IT in communicating incidents, outages, and issues affecting agency business areas’ IT needs.
- Participates in oversight of the public health portfolio and major IT projects benefiting the agency;
- Gathers and provides agency feedback on IT services received and escalates customer issues with IT services received.
- Ensures that the DSHS staff are aware of and that IT policies, procedures and processes exist to request technical assistance for the agency.
- Participates in developing IT solutions to meet agency business needs.
Knowledge of large-scale IT operations and information technology industry trends. Knowledge of change management best practices for technology related initiatives including training and communication. Skill in analyzing complex business environments and policies to develop effective and innovative solutions. Skill in defining customer requirements, securing project approval, establishing plans, managing budgeted resources, and assessing achievement of goals. Skill in negotiation, conflict resolution, decision-making, oral and written communication, and leadership. Skill in working collaboratively and cooperatively at all levels of an organization and other agencies. Ability to direct and organize program activities; to establish program goals and objectives that support strategic plans; to identify problems, evaluate alternatives, and implement effective solutions; and to develop and evaluate policies and procedures. Ability to develop and evaluate budget requests and monitor budget expenditures. Ability to evaluate customer service processes and procedures, and resolve customer service issues.
Registration or Licensure Requirements:
Initial Selection Criteria:
Ten years of progressively responsible professional IT experience. Five years of the required experience must be in managing large scale IT operations. Graduation from an accredited four-year college or university with major coursework in information technology, business or a related field. Experience and education may be substituted for one another on a year for year basis.
There may be no military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position. All active duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information see the Texas State Auditor’s Military Crosswalk at http://www.hr.sao.state.tx.us/Compensation/JobDescriptions.aspx.
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In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.