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ASSISTANT DIRECTOR OF OPERATIONS
Req #: 155958
Job Location: Downtown Seattle/Harborview, Other Location, UW Medical Center
Posting Date: 05/10/2018
Closing Info: Open Until Filled
Salary: Salary is commensurate with education and experience
Shift: First Shift
Notes: As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please visit our website, click here.
As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem solving skills and dedication to build stronger minds and a healthier world.
UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty. All of which has allowed the UW to be nationally recognized as a “Great College to Work For” for four consecutive years.
The UW Department of Radiology is internationally recognized as dynamic, progressive, with high impact on the present and future of the field of Diagnostic Imaging. As a ³Top Ten² Radiology Department in a US News and World Report ³Top Ten Hospital², the academic Radiology enterprise complements the clinical, teaching and research activities of one of the nation's leading Medical Schools. The broad strength of the University of Washington is reflected in its recurring rank among the top two recipients of federal research grants.
The Department of Radiology currently has an outstanding opportunity for an ASSISTANT DIRECTOR OF OPERATIONS.
The Assistant Director of Operations contributes to the growth and success of the School of Medicine (SOM), Department of Radiology by executing its mission and vision. As a key member of the Department, this position will be responsible for the oversight and day-to-day activities at Radiology’s SOM sites located at Seattle Cancer Care Alliance (SCCA), Harborview Medical Center (HMC), University of Washington Medical Center (UWMC), and Northwest Hospital (NWH). Included duties are the management of the administration and staff of the academic and teaching programs. The Assistant Director of Operations will also act as professional fee Revenue Cycle Manager; managing the operations and clinical revenue process.
Overall duties include creating and maintaining Radiology SOM operations for academic sites of practice, providing oversight, interpreting and developing policy management. The Assistant Director of Operations will also manage SOM policies and regulations and ensure compliance with all University policies and procedures. This position regularly exercises independent judgment and discretion in work directly related to management policies or department SOM operations and uses delegated authority to make commitments that affect department SOM operations at all sites.
Research is an essential part of our Departmental mission. It is characterized by complexity, narrow margins, and fluctuating funds flow. The successful candidate will be responsible for oversight and management of research cost and recharge center operations and for the SOM Department of Radiology. This individual will insure that the cost centers are operated using sound business, marketing, and operations principles. Success requires coordination of efforts across multiple research cost center sites plus cost center optimization of operational, business, and fiscal processes through characterization, measurement, analysis, improvement, and monitoring. Financial reports will be generated that will enable leadership to be preemptive in addressing operational and fiscal challenges. Areas of research oversight will also include rate setting submissions and the billing related activities for the cost and recharge centers as well as expense management.
Essential Duties & Responsibilities:
Revenue Cycle Manager - Operations Revenue & Clinical Revenue Process (25% effort)
Analyze, review, and monitor all aspects of the SOM Department’s revenue cycle process; identify process improvements and develop solutions in the revenue cycle
Provide physician education and training and identify problems and/or errors resulting in denial or inaccurate billing around payment
Work collaboratively with Faculty providers, UW Physicians, hospital, and professional fee administrative staff to minimize error and maximize effectiveness of the billing collection process; address dictation/ billing/ coding problems with the Revenue Cycle Analyst, University of Washington Physicians (UWP), and health care providers.
Produce, analyze, and distribute department wide clinical productivity reports, and the type and volume of procedures performed – this includes presenting the Quarterly Revenue Cycle update to the Chairman, and billing/collection reports for Section Chiefs and Associate Directors.
Analyze health care provider dictation and signature, billing, collections, and expense data as provided by a variety of practice plan and hospital reports
Moderate monthly UWP Meeting with UWP Practice Advisor to review monthly financials
Monitor resource utilization and conduct related fact-gathering studies, employing process improvement methodologies.
Serve as a Department resource for issues related ICD-10 and CPT coding, and best practices for documentation and billing operations.
Work with Business Objects to create customized reports.
Monitor collections for clinical studies and investigate unusual, low, or non-existent reimbursements, and institute corrective measures.
Create summary reports of analyses and develop presentations on clinical earnings and distributions as needed
Adjust SOM workload or staffing levels to ensure provision of efficient and timely services
>Management of Academic, Teaching, and Research Programs Administration (25% effort)
Oversee and iteratively improve operations, workflow, business and accounting practices, and growth of Radiology Department research cost centers. Work with each individual cost center personnel to develop marketing and advertising to result in full utilization of resources plus financial sustainability.
Cost Center oversight will require collaborating with department grants management team and finance teams in support of this responsibility.
Develop Radiology SOM policies and procedures as they relate to the administration of the academic and teaching program relevant to SCCA, HMC, and UWMC
Serve as point of contact with the School of Medicine Dean’s Office, HMC Hospital Administration, senior administrators at other clinical facilities, SCCA administration, and UWMC administration
Respond to numerous surveys and requests for information from University offices, Radiology professional associations, clinical and basic science departments
Management of Personnel (15% effort)
Identify staffing requirements for the professional and administrative functions of the SOM Department and make modifications to the staffing mix (job type and appointment percentages) as warranted to meet both short- and long-term organizational needs
Serve as liaison with SOM Human Resources to develop and adhere to uniform policies to recruit, classify, reclassify, and modify/reduce FTE positions as appropriate.
Ensure positions are appropriately classified according to the University and state personnel systems
Ensure appropriate and timely processes & systems are in place for SOM appointments, salary actions, disciplinary actions, and separation of employees
Maintain requisite SOM personnel files and ensure that the contents are appropriate
Maintain and audit records of time worked and leave accrued/taken
Oversee and facilitate training for SOM personnel and provide appropriate level of supervision to maximize their effectiveness.
Develop and communicate performance expectations and conduct regular performance evaluations
Maintain knowledge of the rules and regulations pertinent to the recruitment, training, supervision, retention, promotion, and discharge of various categories of SOM employees
Establish policies and procedures to ensure SOM Department’s employment practices are in compliance with the personnel policies and procedures of the University
Be involved with payroll and personnel issues for the program faculty and staff, at the direction of the Department Director
HMC, UWMC, & SCCA Management (15% effort):
Provide supervision and oversight of daily SOM and faculty Radiology operations in the following sites and sections of the department:?Body Imaging
Assist SOM Radiology Administration at all practice sites and the Chair’s office
Oversee and work with Department Sections for proper onboarding of new faculty in all sections to help assure thorough and timely completion of OMSA, SOM Credentialing, and other regulatory requirements
Assist with the establishment and refinement of standard operating procedures in all Sections to standardize operations and draw upon best practices within the Department or other departments and other institutions
Serve as staff support with the Director for the new Radiology Operations Council charged with standardizing clinic practices and drawing upon best practices within Radiology and other academic radiology departments and clinical operations
Collaborate and assist Department clinical sections with standardizing management and operations of Radiology fellowship programs that include 50 fellows each year
Assist SOM staff employees with professional and skills development
Identify, make recommendations, and develop initiatives and actions to improve support of faculty in all Sections
Oversee the operations of the Radiology Library including the supervision of the Library Science Intern and the recruitment of replacements as needed.
Establishment & Oversight for Site and Practice (10% effort)
Establish effective communication mechanisms within and across each SOM site of practice within the Department and its various sites, and with University, hospital, and external parties
Serve as liaison with directors of other departments, with internal and external agencies, and with the local community
Create and maintain SOM operations manual for each site of practice and provide oversight for policy management
Interpret policies and regulations concerning all aspects of SOM Radiology Departmental program operations and ensure compliance with all University policies and procedures
Operational Projects and Facilities Management (10% effort)
Oversee SOM Department computing support, including acquisition and distribution of faculty and staff computers, maintenance of the electronic backbone within and across multiple sites, software support (selection, acquisition, upgrade, installation, and troubleshooting)
Develop SOM Department budget associated with all moving costs, maintain and manage the equipment inventory system, and ensure that all policies and procedures are implemented
Develop and coordinate projects involving SOM Department Physical Plant for maintenance, remodel, and special projects and coordinate moves and/or relocations of SOM offices, laboratories, equipment, and personnel
Acquire appropriate levels of property insurance.
Develop special projects as needed or as needed – this includes maintaining appropriate SOM Radiology administrative procedures, determine telecommunications, computers needed, remodel/furnishing of offices and labs.
Recommend the acquisition and maintenance of office equipment such as printers, facsimile machines, photocopiers, dictation and transcription units, slide makers and photographic equipment.
Bachelor’s degree AND a minimum of 4 years’ experience with revenue cycles, finance management and operations. An equivalent combination of education and/or experience may substitute for the stated requirements.
Minimum of 4 years’ experience with revenue cycle management, finance management and operations OR equivalent education or experience.
Time management, multi-tasking and organizational skills and a positive attitude to thrive and succeed in a fast-paced environment.
Detail oriented, with the ability to compile and maintain accurate data and records
Excellent oral and written communication
S/he will have demonstrated professional maturity, productive response feedback, ability to maintain professional relationships with a wide range of faculty, staff & community partners
Ability to collaborate across diverse populations
Proficient knowledge of Microsoft Office Products (Word, Excel, PowerPoint, Outlook) and Adobe Creative Software
Professional appearance, communication style and presentation skills
Advanced degree preferred or intent to acquire an Executive MBA, MPH, or MHA OR equivalent education.
Experience in academic health centers, familiarity with higher education associations, government agencies, and university lexicons.
Knowledge of and experience with the University of Washington system is desirable.
Appointment of the successful candidate to this position may be made contingent upon a satisfactory outcome of a criminal conviction history check .
The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your “My Jobs” page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.
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The University of Washington is an equal opportunity, affirmative action employer. To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 / 206-543-6452 (tty) or email@example.com.
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