- Communication Skills
At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.
The Red Hat Support Engineering Group (SEG) team is seeking a middleware engineer with Apache expertise to join our global technical support team as a Senior Middleware Engineer for Red Hat Fuse and AMQ in the U.S. In this role, you will join a team responsible for supporting our large enterprise customer base with expert advice about developing, managing, and scaling mission-critical applications built with Apache Camel, Apache ActiveMQ and Artemis, Apache Kafka, Apache CXF, Apache Karaf, Fabric8, and Spring Boot. This is a fantastic opportunity for a middleware expert who wants to join a team of passionate engineers, work with a broad range of technologies, and contribute to vibrant open source communities, all while ensuring the success of our customers.
Primary job responsibilities:
Collaborate with many of the committers to Apache projects; our customers are open source savvy professional developers that expect well-researched, accurate and prompt responses to developer level technical issues
Use your familiarity and experience with at least one of the technologies in our offerings
Efficiently develop test cases, patches for our offerings, and examples as required to resolve customer issues
Share your knowledge with our customers by using your developer-level experience analyzing and debugging Java or C++ application issues at the language level, including code development, code review, stack traces, etc.
Apply your technical skills and knowledge to track down solutions to customer problems
Be detail-oriented, take ownership of issues, and use your excellent written and verbal communication skills
Analyze and reproduce problems, perform troubleshooting, and quickly learn new technologies and customer environments
Expert knowledge in multiple Apache technologies, including Apache Camel, Apache ActiveMQ and Artemis, Apache Kafka, Apache CXF, Apache Karaf, Fabric8, and Spring Boot
Experience working on large-scale enterprise Java projects
Broad and deep knowledge of enterprise integration technologies and good working knowledge of commonly used UNIX platforms
Passionate about boosting your skill set in the open source enterprise Java space
Genuine customer focus and understanding that customer success is your success
Enjoying learning new things and passing knowledge on to others
Ability to successfully prioritize and work on multiple tasks at once
Knowledge of cloud technologies like Kubernetes and Red Hat OpenShift is a big plus
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
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