Full Job Description
Who designs your future? You do.
Are you looking for a career where you can showcase your technical aptitude and passion for problem solving to ensure your customers can work in a comfortable, safe, and energy-efficient environment? Then look to Siemens!
Join our team! Recognized by Fortune as World’s Most Admired Companies 2020
At Siemens, we live and foster an ownership culture, in which every employee takes personal responsibility for our company's success. We trust and empower our leaders to act as owners, direct their teams, and innovate to succeed. We communicate openly and honestly to learn from our failures and celebrate our successes. We recognize individual and team achievements frequently. We invest in our team members, offering a wide variety of internal and external development opportunities.
Check out this video of our Supply Chain Management Team!
What you will do for Siemens Smart Infrastructure:
Our Smart Buildings help to create efficient, safe, responsive, and responsible environments. Our aim isn’t just about improving buildings; it’s about creating perfect places that improve peoples’ lives. This position oversees the international support team from order entry to export, ensuring a superior customer experience every time. This role is responsible for customer escalations, meeting committed ship dates to our customers, driving customer satisfaction levels and supporting the automation improvements within customer support and export.
Lead the day to day of our international support team from order entry to export.
Monitor team’s productivity to meet or exceed targets set on response time, delivery reliability, shipment volume, customer satisfaction, etc.
Responsible for international outbound transportation and ensures team is complaint with export regulations for documentation and documentation retention.
Work closely with forwarders and carriers for freight rates, SOP’s, and any service issues that may arise.
Clearly communicate team’s short-term and long-term goals so all are aligned.
Provide timely feedback and coaching to team members.
Provide monthly forecast reports for sales and finance.
Build relationships with our international customers and remain aligned on their current import requirements, critical projects, etc. via weekly calls.
Work cross-functionally to support on internal execution of non-standard order requests and critical customer projects.
Maintain process documentation for team training and reference.
Lead or participate in digitalization and automation process improvement projects.
Qualified applicants must be legally authorized for employment in the United States
Education: Bachelor’s degree Business Administration
Minimum of 5 years customer service experience
Minimum of 3 years supervisory level experience
Proficient in common communication software (MS Excel, Word, PowerPoint, etc)
Highly preferred experience includes: SAP proficient. Export or logistics background.
Competitive salary based on qualifications
Health, dental, and vision plans with options
Competitive paid time off plan, holidays, and floating holidays
Paid parental leave
Company cell phone and laptop
Extensive product training and professional career development
Education and tuition reimbursement programs available
Organization: Smart Infrastructure
Company: Siemens Industry, Inc.
Experience Level: Mid-level Professional
Job Type: Full-time
Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
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