Provide exceptional customer service to end users. Use discretion and independent judgment to address and resolve technology issues. Install hardware, software, and network in an industrial environment.
Responsibilities:
- Provide support for desktops, laptops, printers, handheld devices, CCTV, access control and other hardware equipment at assigned location.
- Test hardware and software and make necessary changes to correct problems.
- Provide remote support and troubleshooting.
- Install, upgrade, troubleshoot, and repair network connections.
- Ensure continuous improvement by proactively working on preventive maintenance plans and IT automation.
- Keep documentation current by documenting changes and contributing to knowledge base articles.
- Identify, track and manage technology issues using available service desk tools.
- Work closely with the rest of the IT department to resolve issues and improve system performance at the assigned location.
- As part of the IT group, establish, develop and grow all business relationships critical to the success of IT and technical support.
- Consult with end users to ensure each problem is resolved to their satisfaction.
- Interact with other NA IT members to restore service and/or identify and resolve core issues.
- Simulate or recreate end user problems to resolve operational difficulties.
- Perform daily processes according to policy (backups, reports, documentation, and daily routines).
- Work with manager to achieve team goals and initiatives.
- Use independent judgment to determine which issues need to be escalated to management, vendors, or suppliers.
- Provide support to other Gestamp facilities as needed.
- Support the company's mission, vision, values and goals in the performance of daily activities.
- Follow all state, federal, OSHA and Gestamp health, safety, environmental laws, regulations policies and procedures.
- Maintain high standards of housekeeping throughout the work area.
- Maintain a positive working relationship with all levels of the organization
- Other duties as assigned
Education & Experience:
- Help Desk/ Network support experience.
- 2-year degree in an IT support related discipline is preferred.
- Electrical, Network installation experience preferred
Education & Experience:
- Desktop support experience.
- Strong knowledge of Windows and MS Office applications.
- Working familiarity with Ethernet, WIFI and TCP/IP.
- Familiarity with Linux.
- Hardware / Software setup & maintenance.
- Network Printer Management.
- Strong problem-solving skills.
- Ability to understand, remember and follow verbal and written instructions.
- Ability to work independently with little supervision.
- Technical reading and writing
Physical & Mental Requirements of the Position:
- Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
- While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to handle, manipulate, or feel objects, tools or controls, reach with hands and arms, climb stairs, talk and hear.
- Employee must occasionally lift or move up to 50 pounds.
- While performing the duties of the job, the employee is exposed to weather conditions prevalent at the time.
- The noise level in the work environment is usually moderate.
- The ability to listen to and understand information and ideas presented through spoken words and sentences
- The ability to communicate information and ideas in speaking so other will understand.
- The ability to concentrate on a task over a period of time without being distracted.
- Good vision and hearing.
- Manual dexterity.
- Flexible schedule .
- Train end users.
- Critical thinking.
- Handle the stress of a fast-paced environment
- Complex problem solving
Gestamp is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex (including pregnancy), sexual orientation, religion, creed, age, national origin, physical or mental disability, gender identity and/or expression, marital status, veteran status, or other characteristics protected by law.
We offer competitive compensation packages and benefits for our employees. Join our team as the IT Support Analyist and take your career to the next level. Apply today!
Job Types: Full-time, Permanent
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Tuition reimbursement
- Vision insurance
Schedule:
Ability to Relocate:
- Union, SC 29379: Relocate before starting work (Required)
Work Location: In person
