Technical Support Manager
Position Summary: Manages day-to-day helpdesk requests, sets priorities, and assigns work. Acts as team leader to other Support Technicians and oversees work-study students in their daily tasks and assignments. Install, set up and monitor personal computers and accessories for end users and labs. Assists the Network Administrator with the administration and maintenance of network users and equipment.
Formal Education and Job Related Experience:
Minimum of Associates Degree with 3 years’ experience in Information Technologies or similar discipline. Must be proficient with multi-platform computer system to include MS Windows 7, 8.1 and 10, Apple OS X. Also, working knowledge of networking systems and security. Demonstrate knowledge of MS Office, Google G-Suite,, Adobe Creative Cloud Suite applications. Other desired proficiencies include customer service experience, familiarization with Google Suite Administration, Citrix XenServer platform, Windows Servers, MS SQL server, MS IIS server and Active Directory. Certifications are a plus.
Full-time position (35 hours per week) Regular full time staff receive an excellent benefits package including health, dental, vision, group life, short term and long term disability and workers’ compensation insurances, vacation, sick and personal benefit time and paid holidays. Participation in our TIAA-CREF retirement plan begins after one year of service.
Chartered in 1919 and opened in 1936, MWPAI is named for its founding family.
MWPAI has three divisions—Museum of Art, School of Art (including community
classes and the PrattMWP program associated with Pratt Institute, Brooklyn), and
Performing Arts. The Museum is one of only four in the U.S. associated with a nationally
accredited art school.
Send cover letter, resume and contact information for three professional references to:
Munson-Williams-Proctor Arts Institute
Technical Services Manager Search
310 Genesee Street
Utica, New York 13502
315-797-0000, ext. 2153 inquiries
Job Type: Full-time
Required work authorization: