Technical Support Manager

Munson-Williams-Proctor Arts Institute - Utica, NY (30+ days ago)3.4

Technical Support Manager

Position Summary: Manages day-to-day helpdesk requests, sets priorities, and assigns work. Acts as team leader to other Support Technicians and oversees work-study students in their daily tasks and assignments. Install, set up and monitor personal computers and accessories for end users and labs. Assists the Network Administrator with the administration and maintenance of network users and equipment.


  • Administer/Maintain computer systems: Install, configure, monitor and maintain end users computer systems, workstations and accessories. Monitor and maintain servers, ethernet networks, Wi-Fi networks, firewalls and switches. Administrate users’ network and server access, email accounts and file permissions. Perform data back-ups. (30%)
  • Manage Helpdesk support: Assigns personnel Tasks, sets priorities, and monitors status of all helpdesk requests, troubleshoots networks, computer systems, and applications to identify and correct malfunctions and other operational difficulties. Serve as an information systems resource, investigate user problems, identify, test and implement solutions. (30%)
  • Team Leader/ Work-study supervisor: Acts as team leader to other support technicians, assigns tasks, guides workflow, and assists with helpdesk tickets. Supervises work-study students in the performance of their duties and responsibilities. Assigns work and tasks, monitors performance and adherence to procedures. (15%)
  • Planning/Development: Assist the Network Administrator through evaluation/recommendation for purchase and or replacement of computer systems equipment, application software, and lending equipment. (10%)
  • Media Support: Assist students, faculty and staff with planning, editing, or finalization of: (10%)
  • Digital media productions (filming, audio / video editing)
  • Multimedia Productions (prepares equipment for media presentations in galleries)
  • Web Development/Administration (assists with preparing media for websites and assists with website user administration)
  • Other duties: Create technical instructions for end users, assist with research and procurement of supplies and technical equipment used by the institution. (5%)

Formal Education and Job Related Experience:

Minimum of Associates Degree with 3 years’ experience in Information Technologies or similar discipline. Must be proficient with multi-platform computer system to include MS Windows 7, 8.1 and 10, Apple OS X. Also, working knowledge of networking systems and security. Demonstrate knowledge of MS Office, Google G-Suite,, Adobe Creative Cloud Suite applications. Other desired proficiencies include customer service experience, familiarization with Google Suite Administration, Citrix XenServer platform, Windows Servers, MS SQL server, MS IIS server and Active Directory. Certifications are a plus.

Full-time position (35 hours per week) Regular full time staff receive an excellent benefits package including health, dental, vision, group life, short term and long term disability and workers’ compensation insurances, vacation, sick and personal benefit time and paid holidays. Participation in our TIAA-CREF retirement plan begins after one year of service.

Chartered in 1919 and opened in 1936, MWPAI is named for its founding family.

MWPAI has three divisions—Museum of Art, School of Art (including community

classes and the PrattMWP program associated with Pratt Institute, Brooklyn), and

Performing Arts. The Museum is one of only four in the U.S. associated with a nationally

accredited art school.

To Apply:

Send cover letter, resume and contact information for three professional references to:

Munson-Williams-Proctor Arts Institute

Technical Services Manager Search

310 Genesee Street

Utica, New York 13502

315-797-0000, ext. 2153 inquiries

Job Type: Full-time


  • Technical Support: 3 years


  • Associate

Required work authorization:

  • United States