Director of Academic Support

Kentucky State University - Frankfort, KY (30+ days ago)3.6

The Director of Academic Support is a vital member of the University College team, responsible for developing, administering, planning, directing, and implementing new and existing academic support learning experiences for first year students and upperclassmen. This position directly oversees tutorial services, academic coaching, the Academic Center for Excellence, the Writing Center, and the Accelerated Learning Program. Academic support at KSU promotes the overall success of all students, prepares students with strategies and skills for academic success, helps identify and support academically at-risk populations, and supports students in their pursuit to earn a degree. This position is also a part of the University College leadership team, and assists in the development of first year initiatives, resources and programs to support their retention. The Director builds strong relationships with faculty and staff across campus to understand the academic needs of students and inform the priorities of academic support.

Responsible for strategic planning and operational oversight for academic support efforts.
Using a student-centered approach, provide vision and leadership to develop, coordinate, institute, and assess innovative academic success programming for Kentucky State University students attending to the diversity of our population (first generation students, veterans, nontraditional students, students with disabilities, and students from diverse ethnic and cultural backgrounds).
Provides leadership, direction, and supervision for coordinators, instructional counselors, and students workers.
Collaborates with units across campus towards achieving retention goals.
As a part of the UC leadership team, assists in the designing, implementing, and assessing academic enhancement programs for first year students, to improve student retention, academic progress and success, and graduation rate.
Assist in the development of programming that transitions first-year students out of UC into their respective major areas.
Assist with strategic planning, program development, budget, and marketing for UC.
Collaborate with UC and institutional partners to contribute toward a comprehensive, substantive academic support experience at KSU. Establish effective relationships and coordinate services with University departments.
Represent UC at open houses, admission events, and other functions as necessary.
Assist with Special UC Projects.
Other duties as assigned.

Master's degree

5+ years’ experience working in Higher Education

Excellent interpersonal, communication, and organizational skills
Supervisory experience
Ability to work nights and weekends

Superior listening and critical thinking skills and the ability to multi-task

Experience with retention data collection and reporting

Working knowledge of postsecondary academic advising and retention strategies

Candidates should have the ability to become knowledgeable of the range of varied student services available, enrollment services, academic policies, requirements, and procedures of Kentucky State University
Strong interpersonal/human relations skills essential
Ability to initiate and maintain professional relationships with diverse groups, demonstrate sensitivity to the needs of a diverse student population including low-income, first-generation, students of color, disabled, underrepresented, older and non-traditional, and international students
Must have excellent verbal and written communication
Ability to maintain confidentiality is essential
Must have attention to detail
Basic skills in productivity software (Word, PowerPoint, Outlook, Excel)
Ability to collect, analyze and report retention related data.
Must be able to multi-task, prioritize, manage multiple priorities, and meet deadlines
Must have the ability to work in a fast paced environment and possess excellent organizational skills
Ability to interpret and communicate university policies and procedures and associated federal and state regulations
Work staggered hours including evening hours during the work week as assigned