Work at Home US: Product and Purchase Support Representative (Full Time / Part Time)

Concentrix - Warren, MI (30+ days ago)3.4

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

Job Description

Work at Home US: Product and Purchase Support Representative (Full Time / Part Time) - (CNX00054362)


CAREER TITLE : Work at Home US: Product and Purchase Support Representative

CAREER TYPE : Full-Time and Part-Time

LOCATION : United States (except Vermont, Alaska, California and Seattle, WA.) - @Home

Career Description/Summary: We are currently looking for bold and tenacious Product Support Specialists to provide a premium customer service experience by responding to inbound phone contacts to educate customers on our products and be their personal guide to choosing technology that fits their needs while supporting one of the largest technology companies in the world.

How can you be successful in this position? The successful candidate will be able to help customers determine the best product for their needs all while providing an amazing customer interaction. This position may be referred to as a sales position because once the best fit for the customer is identified, specialists assist customers with placing the order. However, the primary goal is always to leave the customer feeling they are the priority, not their purchase. No pushing, no harassing, no quotas to meet. Just vast product knowledge and extraordinary service!

At Concentrix we are fanatical about our staff and clients. We are tenacious in our pursuit of excellence and of high quality service. We’re not afraid of being bold and disruptive in the marketplace and we like shaking things up. We take our values seriously and they are threaded into everything that we do - we are ONE CONCENTRIX. Join us and BE the Difference for the world’s best brands!

A high energy, positive individual who takes ownership of customer interactions with a dedication to provide the right solutions for their product needs
Exceeding customer expectations by providing a high level of world class customer service to a diverse range of customers
Strong customer-service orientation with the ability to exhibit courteous telephone etiquette, empathy, patience and professionalism
Navigate and manage multiple programs and applications running simultaneously
Schedule: Discussed during the Process

Full-Time: 40 hours/week
Part-Time: 20-29 hours/week

What we are looking for:
1 - 2 years of customer service experience
High School Diploma or GED
Keyboarding skills at a minimum of 25 wpm
Strong problem solving, critical thinking, soft sales, analytical and data entry skills
Ability to work a flexible schedule which may include varying shifts, weekends and/or holidays
Ability to listen effectively, use probing skills to obtain relevant information, and establish rapport quickly with customers
Must have the ability to work independently with minimal supervision as well as functioning as a member of our virtual team
A strong candidate will be computer/Internet savvy, comfortable operating in several applications simultaneously
Strong desire to excel in a fast-paced work environment
Some projects consist of sharing product knowledge and completing conversions

What you need to have:
Equipment specifics will be dependent upon program assignment.

Internet Service - minimum of 10.0 mbps download and 3.0 mbps upload (no wireless or satellite connections)
Basic Landline Telephone Phone Service (required during Training and for Production calls)
Any and all call features MUST be removed. This may require contacting your Provider.
Corded Telephone headset. Plugs directly into your telephone base.
Mute button
Noise canceling microphone
Monitor minimum size: 21.5”
USB Mouse & Keyboard (MAC compatible)
Adapter (connects monitor to MAC)
Earbuds with microphone
A distraction free work space within your home designed to maximize your productivity

What we offer:Concentrix provides our Associates with:
Career Pathing and Advancement Opportunities
Monthly performance incentives
Health insurance (Eligibility requirements must be met)
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic .