Performance Improvement Associate

Connections Community Support Programs - Newark, DE3.3

Employee Work Profile and Job Description

Job Title: Performance Improvement Associate
Reports to: Program Director
Direct Reports: As assigned by the Program Director and in conjunction with the Clinical

Department: ACT Services Team
Location: Newark, Delaware

Our ACT Team is looking for a qualified, skilled, compassionate and caring team member who is dedicated to the delivery of excellent care to adults with severe and persistent mental illness. Are you looking for a meaninful career that makes measurable improvement in the lives of those overcoming mental illness challenges? If so, APPLY NOW!

Description of Position:
The Performance Improvement Associate for ACT Services works under the supervision of the Director of ACT Services and in conjunction with the Clinical Supervisor. The Performance Improvement of ACT Services associate is an analyst with good command of quality assurance and performance improvement processes in programs that provide services to adults with severe and persistent mental illness, including those who have co-occurring substance use disorders. S/he has experience conducting statistical analysis, data interpretation, and evaluation of program operations, procedures, policies, and effectiveness and efficiency of achieving program goals/objectives, and monitoring performance outcome measures. Performance Improvement staff is responsible for routine review of clinical records for timeliness and content.

  • Reviews clinical records and documentation to monitor and track compliance with relevant Standards.
  • Tracks and monitors monthly clinical activity for measuring performance targets around billing and reimbursement.
  • Observes work processes, and gathers data relating to operational, clinical, and managerial practices and procedures.
  • Analyzes collected data for measuring compliance with Certification Standards, Fidelity Standards, Contract requirements, and other applicable Accreditation Standards
  • Identifies problems and documents findings in order to make recommendations for correcting problems
  • With the Program Director and Clinical Supervisor, analyzes and evaluates the effectiveness of operational and clinical practices in meeting established goals and objectives
  • Assists the Program Director and Clinical Supervisor with implementation and outcome monitoring of corrective action and performance improvement steps
  • Assists programs with preparation for Accreditation reviews, Certification reviews, Fidelity reviews and all other applicable audits.
  • With the IT Department, Program Director and Clinical Supervisor, assists with the implementation and rollout of Electronic Health Record.
  • Assists the Program Director, Clinical Supervisor, and Team Leaders with screening and interviewing applicants for new hire.
  • Assists the Program Director and Clinical Supervisor with training new staff around documentation requirements.
  • Participates in clinical and operational meetings with program staff and agency leadership.
  • Maintains awareness of relevant legislation, administrative orders, regulations, and policies.
  • Performs other duties as requested or assigned, verbally or in writing.
Knowledge, Skills, and Abilities
  • Problem Solving: Ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
  • Inductive Reasoning: Keenly observes and gets to know clients, anticipates how client may react, and considers appropriate strategies to meet needs.
  • Written Communication: the ability to write reports, case notes, and professional emails, accurately collects and records relevant data and submits written reports in a timely manner
  • Oral Communication: Ability to communicate/convey complex clinical and professional information to various audiences, in both written and oral forms Adaptability: Adapt to changes in the work environment, manage competing demands and demonstrate ability to deal with frequent change, delays or unexpected events and ability to work under emergency conditions.
  • Stress Tolerance: Recognize crisis situations and react to such in a calm, mature manner; accept criticism and deal calmly and effectively with high stress situations; and the ability to identify, react to, and report security concerns.
  • Visual: Requires clarity of vision at distances of 20 inches or less.
Physical Demands and Working Conditions
Intermittent standing, sitting, walking, and driving.

Professional Credentials
  • CADC, CCDP, or professional clinical licensure is desirable.
Education and Experience
  • Master’s degree in psychology, counseling, social work, nursing, rehabilitation, or related field from an accredited college or university, or a Registered Nurse with a certificate in mental health nursing form the American Nurses Association.
  • One year experience in conducting evaluation of operations, programs, services, polices, and procedures to determine efficiency, effectiveness, outcome measures, and compliance with laws, rules, regulations, and standards.