Help desk Specialist

Alliance Physical Therapy Partners - Grand Rapids, MI (30+ days ago)5.0


Help Desk Specialist

Grand Rapids, MI

M-F 8:30 am-5:30 pm

Alliance Physical Therapy is a leading provider of physical rehabilitation programs and services in over 20 states. Due to growth, we are seeking a Help Desk Specialist for our corporate office in Grand Rapids, Michigan.

The Help Desk Specialist must have excellent customer service and critical thinking skills, as well as a solid technical background to provide technical support to our 1000+ users nationwide. This position will be documenting issues in the ticketing system, handling requests for support via phone, email, and in person, assisting in the implementation of new software applications, and other projects as assigned.

Job Responsibilities:

  • Helpdesk phone and tickets
  • Advanced Troubleshooting skills in a multi-user high pressure environment
  • Understanding of networking concepts such LDAP, NIS, AD, DNS, DHCP, NFS
  • Experience with Data Cabling / Computer Facilities maintenance
  • Proven skills in PC repair, troubleshooting, deployment, and liquidation
  • Excellent Customer Service skills.
  • Must be able to communicate, respond and interact positively.
  • Ability to stand/walk for 10-12 hours per day

Qualifications:

  • Associates/Bachelors or equivalent years’ experience
  • A+ certification a plus

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Job Type: Full-time

Education:

  • Associate