Financial Service Specialist - Call Center

Nordstrom Card Services - Centennial, CO (30+ days ago)4.0


You will be hired as a Financial Service Specialist, which is our most senior role in our call center- part problem solver, part decision maker. The pay range for this position is $17.00 - $18.50 per hour depending on relevant work experience, PLUS INCENTIVE potential based on performance.

A day in the life…

  • Enter, review, and decision new account applications from multiple channels: stores, online, and/or customers responding to promotional invitations.
  • Process, review, and decision register referrals, Nordstrom Direct transactions, and credit line increase requests.
  • Answer complex and basic inbound account inquiries by applying advanced knowledge of Visa, Retail, Corporate Card, Debit, and Gift Card products.
  • Answer and resolve escalated customer, store, and helpline calls.
  • Locate account numbers for Visa, Retail, and Debit cardholders shopping in Nordstrom stores.
  • Troubleshoot customer inquiries regarding online enrollment, password, sign-on issues and other online related questions.
  • Review and process requests for account maintenance, status updates, payments, errors and letter requests.

You own this if you have…

  • High school, GED or vocational school diploma.
  • Ability and willingness to work flexible hours, changing shifts, and weekends.
  • Experience in toggling between several different screens and or systems while assisting a customer.
  • Comprehend and apply a broad knowledge of credit card policies, procedures, and systems.
  • Ability to apply independent judgment to credit granting decisions and service customers, via phone, in a friendly and efficient manner.
  • Ability to balance multiple tasks in accordance with changing deadlines and priorities in a fast-paced environment to ensure Nordstrom is meeting the needs and demands of internal and external customers.

We’ve got you covered…

We offer a comprehensive benefits package that includes medical, vision and dental coverage, a fabulous merchandise discount, an employer-matched 401(k) plan and much more.

This job description is intended to describe the general nature of the work employees can expect within this particular job classification. It is not a comprehensive inventory of all duties, responsibilities and qualifications required for this job.

No visa sponsorship is available for this position.

Job Type: Full-time

Salary: $17.00 to $18.50 /hour

Experience:

  • Credit Card: 1 year (Preferred)
  • Call Center: 1 year (Preferred)
  • Computer: 1 year (Required)
  • Customer Service: 2 years (Preferred)
  • Phone Customer Service: 1 year (Preferred)

Education:

  • High school or equivalent (Required)