Knowledge Manager/QA Specialist

Secure Mission Solutions - Herndon, VA3.7

Full-timeEstimated: $76,000 - $100,000 a year
Job Description:
Secure Mission Solutions is currently seeking candidates
for consideration against this position. This position
is contingent upon contract award and availability.
This position is responsible for creating and
maintaining the knowledge (help files, knowledge bases,
training materials, documentation, and portal content)
used by the operations team supporting Security
Operations Center. Key activities revolve around
identifying gaps in knowledge and working with process
owners and technical resolvers to bridge the gaps.
 Manage account’s knowledge and identify areas where
the required technical or procedural knowledge is
 Build knowledge content, coordinate knowledge changes
and implement the changes for all teams (process and
technical knowledge)
 Review historical data to identify areas where
improved knowledge would improve service delivery
 Organize customer workshops to do periodic knowledge
reviews and assure that any resulting changes are
 Review knowledge to verify the content is still
accurate and relevant
 Maintain the training curriculum and build new modules
when required
 Keep a constant commitment to continuous service
improvement concentrating on
o More automation
o Better functionality
o Better integration with other tools
 Must possess strong organizational, analytical and
attention to detail skills.
 Must have experience working with a ticket management
system to collect, document and maintain information
pertinent to security investigations and incidents
 Must possess excellent verbal and written
communications skills and ability produce clear and
thorough security incident reports and briefings
 Knowledge of ITIL processes is highly beneficial and
candidate will be required to complete the ITIL
This position requires three (3) years’ experience as a
technical writer or knowledge manager.

Preferred Qualifications:
SECRET level required
Must be able to pass DHS EOD
Department of Homeland Security experience desired

About Secure Mission Solutions:
Secure Mission Solutions (SMS) is a leading provider of
full life cycle mission assurance services and
solutions. We have 15 years’ experience supporting a
wide range of government customers as a preferred
provider of end-to-end mission assurance services with a
focus on integrated security solutions. We have seen our
accomplishments grow to annual revenues of over $100
million and 500 employees throughout the United States.
SMS offers world class expertise in Information
Assurance and Cyber Security, Critical Infrastructure
Protection, Communications and Network Engineering,
Command and Control as well as Intelligence Support
services. Dedicated to the mission of those that protect
America and its citizens, SMS is proud of the support it
provides to a broad range of customers including the
Department of Defense, Army Corps of Engineers,
Department of Homeland Security and various Intelligence

Secure Mission Solutions (SMS) offers outstanding
compensation and benefits including optional health,
dental and vision coverage, pre-tax savings plans,
matching 401K plan, up to $4,000 annual Tuition
Reimbursement, 15 PTO days and 10 paid holidays per

Due to the nature of work performed in our facilities,
U.S. citizenship is required.
Secure Mission Solutions is an Equal Opportunity,
Affirmative Action employer and strongly encourages
qualified women, minorities, Vietnam-era veterans, and
individuals with disabilities to apply with our company.
EOE M/F/Disability/Veteran

How to Apply:
Click the “Apply” button below for immediate
If viewing this position at a site other than or,
please visit the Careers section of our website and
apply for position “SMS1-10-14-277-”
While our recruiters review all resumes submitted to
open job positions, replies will be sent only to those
candidates meeting position requirements. We thank you
for applying
Req. Code : SMS4-10-14-277
Division/Department : Cyber & Intelligence Solutions