Premier Health - Springboro, OH3.4

Surecare Medical Center


Position Information

Title: Patient Care Assistant

Facility: PPN

Job Code: Enter Job Code

Exempt/Non-Exempt: Non-Exempt

Premier Health Mission, Vision, and Values

The Premier Health Mission

We will improve the health of the communities we serve with others who share our commitment to provide high-quality, cost-competitive health care services.

The Premier Health Vision

People will choose Premier Health over any health system in Southwestern Ohio. We will earn their choice, and grow our market leadership by anticipating their needs and exceeding their expectations.

§ Patients and their families will choose us for our quality outcomes and compassionate care at a competitive price.

§ Physicians will choose us as collaborative partners for our easy, efficient practice environment and with a shared passion for high-quality medical outcomes.

§ Our employees will choose us as a great place to work, learn and build a career.

The Premier Health Values

§ RESPECT each person’s dignity.

§ Act with INTEGRITY to do the right thing in all aspects of our responsibilities.

§ Serve with COMPASSION that embraces each individual’s concerns and hopes.

§ Commit to EXCELLENCE as measured to the highest level of performance.

Position Summary

General Summary/Responsibilities:
The Patient Care Assistant (PCA) will work in conjunction with the care team to ensure the optimal patient experience. The PCA will perform both basic clinical and administrative duties. The PCA will assist other office members to keep medical practice running smoothly.

Scope/Span of Control:
Supervisory Responsibilities (if applicable)

Supervises FTEs: No

Number of FTEs Supervised: 0

Exercises full management authority including performance reviews, discipline, termination and personnel hiring No

Fiscal Responsibilities (if applicable)

Annual Revenue in Dollars: $MM+

Annual Expense in Dollars: $MM+

Financial Accountability: N/A

Population Served

Age of Population Served - Choose all that apply

Infant (birth – less than 1 year)

Pediatric (1 – less than 9 years)

Adolescent (9 – less than 18 years)

Adult (18 – less than 65 years)

Geriatric (65 years & older)

All Age Groups (Birth & Above)

Not Applicable



Minimum Level of Education Required: High School completion / GED and/or enrollment in a medical assistant program with a completion date of no longer than 24 months from start date.

Additional requirements:
Type of degree: Enter Type or degree or N/A

Area of study or major: N/A

Preferred educational qualifications: N/A

Position specific testing requirement: N/A




Minimum Level of Experience Required: No prior job-related work experience

Prior job title or occupational experience: N/A

Prior specific functional responsibilities: N/A

Preferred experience: N/A

Other experience requirements: N/A


List any knowledge or skills that an incumbent must have to be successful in the job that does not include Behavioral skills or anything stated in the above sections

Physical Requirements & Working Conditions

Physical Requirements:

2 - Occasionally (11% - 40%)


4 - Consistently (76% - 100%)

Other sounds

2 - Occasionally (11% - 40%)


2 - Occasionally (11% - 40%)


4 - Consistently (76% - 100%)

Visual Acuity Near

3 - Frequently (41% - 75%)


3 - Frequently (41% - 75%)

Manual Dexterity

4 - Consistently (76% - 100%)

Visual Acuity Far

3 - Frequently (41% - 75%)


2 - Occasionally (11% - 40%)

Use both hands

4 - Consistently (76% - 100%)

Vision Color

4 - Consistently (76% - 100%)


2 - Occasionally (11% - 40%)


4 - Consistently (76% - 100%)


3 - Frequently (41% - 75%)


1 - Rarely (0% - 10%)

Lifting <10 pounds

2 - Occasionally (11% - 40%)

Interpersonal Skills

4 - Consistently (76% - 100%)


2 - Occasionally (11% - 40%)

Lifting >10 pounds

3 - Frequently (41% - 75%)


4 - Consistently (76% - 100%)


1 - Rarely (0% - 10%)

Normal hearing both ears

4 - Consistently (76% - 100%)


4 - Consistently (76% - 100%)

Working Conditions:
Ambulatory care setting

Travel to other practice locations – if needed

Organizational Standards

§ Possess skills, knowledge, and abilities to reach the mission, vision, and values of Premier Health.

§ Demonstrates traits and behaviors including, but not limited to, Focusing on Patients/Customers, Walking the Talk, Being a Partner, Adding Skills/Abilities, Working Independently for all staff and Managing in a Changing Environment, Engaging the Workforce, and Managing & Improving Individual Performance for Management Staff.

§ Performs in such a way to honor our values of Respect, Integrity, Compassion, and Excellence.

§ Provides a positive and professional representation of the organization.

§ Promotes a culture of safety for patients and employees through proper identification, reporting, documentation, and prevention.

§ Maintains standards for a clean and quiet patient environment to maintain a positive patient care experience.

§ Maintains competency and knowledge of current standards of practice, trends, and developments in related scope of job role or practice.

§ Adheres to infection prevention policies and protocols, medication administration and storage procedures, and controlled substance regulations.

§ Participates in ongoing quality improvement activities.

§ Maintains compliance with organization’s policies, as well as established practices, protocols, and procedures of the position, department, and applicable professional standards.

§ Complies with organizational and regulatory policies for handling confidential patient information.

§ Demonstrates excellent customer service through his/her attitude and actions, consistent with the standards contained in the Vision, Mission, and Values of the organization.

§ Adheres to professional standards, policies and procedures, federal, state, and local requirements, and TJC standards and/or standards from other accrediting bodies – if applicable.

§ Reports to work as required.

Essential Duties & Functions

Essential Duties & Functions:
§ Prepares patients for examination

§ Performs AIDET with every patient

§ Rooms the patient

§ Takes vital signs; blood pressure, pulse, respirations, temperature, weight, height

§ Enters vital signs into EPIC

§ Administrative duties; greeting patients, scanning, faxing, copying, sorting mail, etc.

§ Preparing the room for the next patient

Other Duties & Functions:
Other duties as assigned

The above duties and responsibilities may be essential job functions subject to reasonable accommodations. All job requirements listed include the minimum knowledge, skills, and/or ability deemed necessary to perform the job proficiently. This job description is not to be constructed as an exhausted statement of duties, responsibilities, and requirements. Employees may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodations.