Customer Service Representative - Pharmacy

CVS Health - Newark, NJ3.5

As a Call Center Representative, you will be a key member of the Specialty Pharmacy by enhancing our members experience within their specific health plan. The purpose of this Call Center Representative is to provide expertise and customer service to our valued members or providers relating to enrollment, refilling of prescription orders, discussing benefits, and any/all other questions in regards to their health plan.

Open 7 days a week with flexible work schedules.

Primary responsibilities of the Call Center Representative include:
  • Interacting with members who may have serious chronic conditions, as well as physician practices, insurance carriers, health plans, and pharmacy operations team members
  • Answering inbound and conducting outbound calls
  • Routing calls to appropriate departments
  • Entering accurate information into a multi-screen computer application
  • Assisting pharmacy services staff members with answering phones, triaging calls, filing and other administrative support activities
Our organization offers a competitive benefit package including vacation, holiday/sick time, health/dental/vision insurance, work/life balance, employee discounted stock purchase program, 401k, tuition reimbursement, and employee discounts at all CVS stores.

Required Qualifications
1 year of customer service experience

Preferred Qualifications
Experience with insurance/health care background a plus.
National Pharmacy Technician certification a plus.
College Degree preferred.
Excellent communication skills.
Strong knowledge of computer programs.
Excellent data entry skills

High School diploma or GED equivalent

Business Overview
CVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nation’s largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units – MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.