Job Title: Billing Specialist
Division: HOT / Carson
Department: Billing Department
Reports to: Billing Manager
Responsible for invoicing of freight bills to include accurate and timely entry into the FileMaker system, reviewing Bill of Ladings for accuracy and completeness.
As assigned by the Billing Manager, which may include early morning and/or late evenings
Essential Duties and Responsibilities:
Entry of all received freight bills into the AI Detail screen of the customized software system
Accurately enter proper freight destination and billing information for proper invoicing and delivery
Capture OS&D, warehouse notations and correct any data entry information throughout multiple company programs
Apply appropriate rates, per the customer rate proposal
Work with Pricing when rates are not established via email and ensure updates are made in Rate Database
Professionally interact with internal and external customers
Assist with logout of sailing packets
Assist with scanning bills of lading into software system
Other duties as assigned
Ability to type minimum of (35) words per minute, 10 key and a high level of accuracy is required.
Mid to high level knowledge of Windows, Excel and Word operating systems
Minimum of three years of customer service experience
Employee must have the ability to read, write, interpret and analyze corporate memos, company procedures and government agency regulations.
Have the ability to speak and understand the English language.
Have the ability to effectively present information and respond to inquiries from managers, customers, coworkers and the general public.
Must command excellent telephone etiquette.
Employee must have the ability to solve practical problems and deal with a variety of variables in situations.
Ability to interpret a variety of information and instructions in written, oral, diagram or schedule form.
The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job.
Stand, walk, sit, stoop and reach with hands and arms.
Prolonged periods of time entering data into the computer system.
Multiple phone lines requiring assistance during work shift.
Work Environment and Environmental Conditions:
Time sensitive data entry requirements
Low to moderate noise levels
Warehouse environment, which is subject to safety guidelines, proper clothing and subject to diverse weather conditions.