The front desk clerk performs routine clerical, secretarial and administrative work in answering telephones, receiving the public, providing customer assistance, data processing, and record-keeping.
Duties and Responsibilities
Maintains office procedures and assists with administrative tasks.
Answers central telephone system and directs calls accordingly.
Receives the public and answers questions, in person and by telephone; responds to inquiries from employees, patients and others and refers, when necessary, to the appropriate manager, co-worker, healthcare giver, or department.
Operates office machines and computers as required to ensure patients are processed correctly and effectively.
Duplicates and distributes materials as necessary.
Composes, types and edits correspondence, reports, memoranda and other material.
Assists patients with the use of the practice / clinic facilities or services.
Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.
Education, Licensure & Certification Requirements
High School or GED
One (1)+ year of retail or clinical front desk experience, preferred
Knowledge, Skills and Abilities Requirements
Detail oriented, professional attitude, reliable
Management and organizational skills to support the leadership of this function
Ability to follow or provide verbal & written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretations
Interpersonal skills to support customer service, functional, and team mate support needs
Able to communicate effectively in English, both verbally and in writing
Mathematical and/or analytical ability for basic to intermediate problem solving
Basic to intermediate computer operation
Proficiency with Microsoft Excel, Word, and Outlook
Specialty knowledge of systems relating to job function
Knowledge of state and federal regulations for this position; general understanding of HIPAA guidelines
This position has no supervisory responsibilities.