CIB Operations (Derivatives Ops) – Client Service Specialist– New York

JP Morgan Chase - New York, NY3.9

J.P. Morgan is a global leader in financial services, offering solutions to the world's most important corporations, governments and institutions in more than 100 countries.

Derivatives Operations provide operational support to Markets, Investor Services and Banking businesses across the CIB. Key product areas include Currencies, OTC Derivatives, Collateral Principal, Global Clearing, CASS & Outsourcing and Expense Management Unit with a global team of ~1400 colleagues. Services provided to our Businesses include:
Transaction Processing, Confirmation, Settlement and Clearing, Collateral Management, Client Service, Trade Cost Management
Typical daily activity includes settling in excess of $2TRN via FX trades, leading a Markets OTC portfolio of 3M trades, managing collateral balances in excess of $350BN and processing ~700K cleared and intermediary trades

Global Clearing Operations supports Clearing, Reconciliations, Middle Office, F&O House Ops, Expiries & Deliveries, Settlement, Brokerage, Client On-boarding, Client Money, Regulatory Reporting, Static Data Management and Position Management.
Processes ~750,000 cleared and intermediated trades daily
Provides clearing at ~60 global Clearing Houses
Settled USD equivalent ~24Bn in physical deliveries

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Location Description

New York. This is where it all started for us JPMorgan Chase & Co. has been a key contributor to the economic strength of the city for more than two centuries. New York is our global headquarters. We have tens of thousands of employees in Manhattan alone, which leads to a collaborative work environment. If you’re looking for a challenge with many rewards you’ll find it here. We’ve been a key contributor to this city for more than 200 years. The Big Apple is the epitome of culture and rife with opportunity. Come work with us in this exciting metropolis.

Job Description

The CIB Foreign Exchange Brokerage Middle Office team provides client service for the FX Clearing, Prime Brokerage businesses and J.P. Morgan’s extensive external client base which includes Banks, Hedge Funds, Pension Funds, Insurance Companies, Asset Managers and Corporates. The primary functions will focus on day to day Client Service, transactional support and controls, and supporting Prime Brokerage clients. The role will have extensive client interaction as well as opportunities to develop a deep understanding of products, internal systems, processes and support teams, and could suit someone looking for a flexible work arrangement. Candidates will need to have a clear understanding of trade flow management, knowledge of the confirmation, settlement. Additionally, the Client Service agenda is complex and challenging as candidates will be expected to play key roles in developing new process and opportunities. This role will involve daily interaction with clients, middle office & operations groups globally as well as frequent interaction with technology and project delivery teams.

Summary of Responsibilities

Priority Relationship Account Management.
Partner with client to understand business and service needs. Validate client requirements vs service offered and implement support processes in CS
Partner with Sales and support teams to onboard and set-up all new client flows
Manage all client trading activity, Reporting and processing queries.
Acting as escalation point for any service issues across product lines and locations
Central point of contact for all queries from other supporting teams. These include collateral, confirmation settlements and the business units
Client Real Time Credit Limit Monitoring
Maximize client leverage of self-service tools
Manage T+1 Client Exception Capture / Matching and trade input
Lifecycle event management
Management of non-process related client queries
Ensure all operational and tech issues are logged, monitored and progressed, with responsibilities and ownership cross location and cross product
Client Position Reconciliations
Manage Confirmation/Settlement Exceptions
Review Client specific quality MIS (Critical to Quality, CTQ) and key performance indicators (KPI), feedback to client and resolve issues
Skills and Qualifications

Builds Customer Loyalty & Confidence: Responsive and value adding.
Delivery orientated and closes issues.
Sound Judgment Communicates Effectively: Excellent written and verbal skills.
Networks to establish effective delivery.
Demonstrates Stress Management Ability: Has perspective and can see issues and goals from different angles and levels. Composed, listens, and manages the conversation, offers support, Identifies the root causes and takes action.
Demonstrates Excellent Team Working Skills and Personal Motivation: Quick learner, open approach, respectful energetic, self-motivated and can motivate others. Keen to initiate and try new smart working ideas.
Reliable, Loyal and Professional: Takes ownership and demonstrates commitment. Etiquette, integrity and understands diversity.
Minimum Bachelor’s degree.

Would suit someone looking for a flexible working opportunity