Deputy Director, 9-1-1 Technical Systems

Deschutes County - Bend, OR (30+ days ago)4.3

Deschutes County is accepting applications for a Deputy Director, 9-1-1 Technical Systems.

Come join our team in beautiful Bend, Oregon! Working under the general direction of the Director, this position is responsible for strategic IT vision, support, leadership of District IT staff, and operations, for both facilities and technical services within the 9-1-1 Service District. The incumbent will provide oversight, leadership, and overall management for all technical systems and building facilities, including acquisition, operation, contract management, policy management, strategic planning, frequency licensing, radio site management, and development and management of the technical services and 9-1-1 facilities annual budget.

Duties include leadership, management, and oversight of assigned personnel; setting job duties and descriptions; hiring, training, evaluating, and performance management of assigned staff; overseeing the implementation and maintenance of all computer services, network communications, radio, and information systems; advising on county and related non-county public safety organizations in the planning, acquisition, implementation, management, maintenance, and use of computerized 9-1-1 telephone systems, radio-based analog and digital communications equipment, systems, and related support services; managing, approving, and coordinating all projects related to procurement, acquisition, development, and installation of major systems; developing and maintaining the technical policies, procedures, and standards aimed at maximizing effectiveness and minimizing costs related to the acquisition, implementation, and operation of systems; developing and managing a sustained, effective technology governance process that sets priorities, assesses the value of specific technology solutions, and allocates appropriate resources; investigating and resolving radio interference complaints; developing and managing a countywide preventive maintenance program for communication systems and components; collecting and analyzing changing requirements of end users and developing effective, cost effective, and logistically feasible options to satisfy user requirements; providing senior engineering and system architecture support as needed within the department; managing facility services, including but not limited to: maintenance of building and mechanical systems, power systems, security systems, HVAC, emergency generator, and other building facility systems in mission-critical environments; overseeing the implementation and maintenance of the facilities to include contractor oversight, RFP process, contract enforcement, and project logistics management; developing and managing the approved annual operating and capital budgets; and establishing and maintaining business continuity and disaster recovery systems for emergency situations.

  • This posting is not meant to be an all-inclusive list of duties and responsibilities, but rather constitutes a general definition of the position's scope and function.
Notification to all candidates will be sent via email only. Please check your email and your account for application status information.

Additional information may be found online by going to the Deschutes County Human Resources website at the Jobs and Volunteer Center.

Please click here to view the Deputy Director, 9-1-1 Technical Services brochure.

$8,994.84 to $12,656.66 per month for a 173.33 hour work month, placement is dependent upon education and experience. Excellent County benefit package when eligible. This position is available immediately.

This position is open until filled. A first review of applications will occur July 3, 2018.

Bachelor's Degree in Information Systems, Engineering, Business Management or related area from an accredited institution. Five years of progressive experience in the effective oversight of relevant IT, telephony and radio systems. Five (5) years of demonstrated experience in the management of staff in an IT or related, technical context. Any equivalent combination of training, education, and experience that provides the required skills, knowledge and abilities to perform the job will be considered in reviewing applications for this position.

Must have knowledge and skill in the following:
Principles and best practices in information technology and communication systems.
Principles of engineering design and IT and digital radio system architecture.
Principles of critical thinking and work breakdown structure for problem analysis.
Principles of project management.
Principles of service and system delivery.
Broad knowledge of IT infrastructure, application development, and communication's architecture.
Analog and digital radio systems including conventional, trunked, and microwave.
Telecommunications systems including networks and equipment specific to 911 operations.
Computer systems and networks.
Fiber optic networks, hardware, and software.
Electrical and power system design and operation.
Knowledge of critical facility components, such as emergency generator, UPS system, DC power plant, and HVAC systems.
Practical working knowledge of site management, including service contracts, lease agreements, and facility maintenance.
Principles of vendor management, including contract oversight and vendor accountability.
Principles of public safety customer service and effective interaction with high level stakeholders.
Principles of supporting, training, supervising, and evaluating subordinate staff with broad technical responsibilities.
Principles of accountability for work of self and technical function, including work status reporting and performance measurement.
Knowledge of information technology industry and trends.

Must have the ability to:
Meet Criminal Justice Information Security Policy (CJIS) background requirements at time of hire and throughout employment.
Direct, manage, counsel, train, and evaluate subordinate staff.
Maintain updated knowledge of relevant information technologies.
Work independently with minimal supervision.
Plan and direct the work of contract service providers.
Correct use and fluency in the English language, both oral and written, including spelling, grammar, and punctuation.

Possession of or ability to obtain a valid Oregon driver's license within 30 days of hire date. The employment offer will be contingent upon presentation of an acceptable and verifiable driver's license, pre-employment screening for criminal history, driving history, and controlled substances (NOTE: Positive test results for marijuana use may result in rescission of a contingent offer of employment). This screening must be completed with satisfactory findings in order for a formal offer of employment to be extended.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Moderately quiet office environment with frequent interruptions.
Ability to travel, sometimes overnight, by auto or aircraft.
Lifting, carrying, and pushing objects weighing up to 50 pounds.
Dexterity of hands and fingers to operate computers, computer boards, computer keyboards, and wiring.
Sitting for extended periods of time working at a computer keyboard.
Bending, kneeling, and crawling to reach computer electrical or wiring connections.
Vision, specifically to include up close, distance, color, and peripheral; depth perception and ability to adjust focus.
Hearing and speaking to exchange information.
The work environment and exposures described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
75% of work is performed in an office environment with moderate interruptions.
20% of work is performed in attendance of meetings on and off-site.
2% of work is performed in the communications room with constant noise.
3% of work is performed at remote locations.