Shop Manager

CMH - Columbia, SC4.1

30+ days agoFull-time
Position Title: Shop Manager

Company Name: CMH Heli-Skiing & Summer Adventures

Position Reports to: Lodge Manager

Terms of Employment: Full-time, seasonal contract

Location of Work: Various locations in BC (near Revelstoke, Golden, Radium, Nakusp, Valemount)


With 50+ years of experience Canadian Mountain Holidays LP (CMH) has evolved into the world’s largest Heli-Skiing and Heli-Hiking company, operating 11 lodges in the winter and 3 in the summer throughout British Columbia, Canada. The business’s central office is located in Banff, Alberta, Canada.

Our Mission is to guide you through life changing mountain experiences.

Our Vision is to be recognized as the world leader of guided mountain experiences – by our guests, our employees, our partners and our communities.

Our Values

Safety as a cornerstone
Share our passion – every day
Always act with integrity
We work as a team
Aim for best
Balance our social, fiscal and environmental responsibilities


The Shop Manager plays a key role in guest satisfaction in the day-to-day operation of the lodge. The Shop Manager is skilled in technical shop duties, retail product knowledge and sales, and lends a hand with cleaning duties around the lodge.

The position requires long days of dedication; the Shop Manager is on duty whenever the guests are in the lodge.


Cohesive working relationship with the Hospitality Services team and on-going involvement with the area management team

Technical Shop Duties:
Maintain fleet of skis, snowboards, poles and bindings
Adjust bindings and settings to support the needs of each guest
Tune, wax and repair equipment, as needed
Boot fittings
Maintain inventory of spare parts, wax, etc.

Retail Shop Duties:
Maintain accurate inventory levels
Merchandising and displays
Maintain in-depth product knowledge for all retail shop items
Process all cash, debit and credit transactions

Lodge Duties:
General cleaning and maintenance in the retail shop including vacuuming and cleaning windows
Maintain an organized and welcoming lobby entrance and gear drying room
Assist lodge staff with radio duty while helicopters are operating
Assist with the dinner service

Understand and abide by OH&S and WHMIS standards and guidelines


Minimum of high school education
Food Safe Certificate
Diploma related to ski industry, preferred

1-2 years of experience working in retail
1-2 years of technical shop experience including ski/board tuning and set-up

Other Requirements:
Detail-oriented with the ability to work towards big picture goals and priorities
Excellent communication skills – able to receive and act on feedback in an effective manner


This job may be in a remote area of the BC wilderness or in a town-based lodge. Employees are required to find their own way to and from the lodge or helicopter staging area. Please specify in your cover letter which type of location you are most interested in.

This position has an 11 hour work day as a split shift.

Work Environment:
Able to lift, carry, or otherwise move and position a minimum of 20 pounds on an occasional basis
Manual dexterity to operate a computer and other common office equipment on a constant basis
Auditory and visual acuity to operate computers, phones, mobile devices and basic office equipment on a constant basis


Is honest and demonstrates integrity
Follows established policies and procedures
Is able to manage confidential information
Reports to work exhibiting a professional appearance within defined guidelines
Is supportive of CMH vision, mission and values
Sets a positive attitude for others to follow
Is comfortable challenging established policies and procedures, but once decisions are made, is supportive of decisions
Is organized and capable of performing multiple tasks
Is trustworthy and self-directed in work tasks
Sees projects through to completion including follow-ups on any identified issues or long-term concerns
Is able to handle a fast-paced working environment
Is flexible with days and hours of work, based on business needs
Prioritizes, and re-prioritizes personal time versus work


This position description is an overview of the scope of responsibilities for the role described above. With the evolution of CMH, the responsibilities of this position may change as may the details associated with many of the tasks. During these times of change, this position requires the flexibility and willingness to accept new responsibilities and potentially transfer others. It will also be the responsibility of any employee of CMH to be a positive influence on the transformation of our products and associated lines of business.


A competitive daily rate will be provided.

Benefits and Perks:
4% vacation pay
30% discount on CMH retail shop merchandise
Deals from suppliers, when available
Opportunities to ski, as available

All applications must go through the job board
Applications will be accepted until the position is filled
CMH is an Equal Opportunity Employer

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