Business Analyst

Accountemps - Warwick, RI4.0

Position: Business Analyst
Location: Warwick, RI
Compensation: $23.00-$26.90/hr

Support various internal programs through data gathering from various internal reporting, conducting focus groups with associates and facilitating working meetings to drive deliverables. Analyze collected data and ability to create presentations to report analytic findings/information to leadership. Ability to interact with a broad range of levels - from front line associates to Sr. Leaders. Strong oral and written communication skills required. Versed in Office Suite (Excel, Powerpoint)

? Reporting to a Director within the Transformation Delivery team this individual will partner with stakeholders to support compiling and analyzing data related to:
o call volumes, call types, IVR Call Network volumes/activities
? Support continuous improvement programs to drive efficiency and customer engagement
? Work with minimal supervision to conduct business requirements gathering address business opportunities/issues
? Facilitate and Participate in project meetings to drive deliverables
? Provide updates to management regarding business analysis deliverables , the application and implementation of new or revised processes
? Support critical relationships with GCC staff, and LOB partners
? Provides information to end users to help resolve inquiries related to assigned processes, procedures, and/or initiatives
? Performs other duties as assigned or required

Experience Required:
? Versed in Office Suite (Excel, Powerpoint)
? Familiarity of front and back office customer interaction within insurance, financial services of other customer centric organizations. (helpful)
? Familiarity within contact center technology, procedures, and key operating measures (very helpful)
? Familiarity with customer relationship management applications (helpful)
? Strong written and oral communication skills, with experience succinctly presenting business analysis outcomes and recommendations
? Ability to work within a team environment as well as independently
? Ability to balance multiple responsibilities and adapt to changing priorities
? Good time management, organizational and interpersonal skills
? Experience with Microsoft SharePoint, Microsoft Visio, and Microsoft Word
Supervisory Responsibilities
? None
Education Required and Competencies
? Bachelors degree in Business or Information Systems with equivalent experience ( >3 years)
? Six Sigma/LEAN certification (beneficial but not required)
? Result Orientation
? Strong relationship building skills
? Strong research skills
Strong collaboration and consensus-building skills, ability to engage across multiple functions and business unitl adn cultivate internal relationship cross a highly-matrixed organization