Full Job Description
This will be a remote role but they are wanting the contractors to be in the Danvers area to pick up equipment (within a reasonable distance, they could still live in NH for example as that is considered a reasonable distance, they are just preferring them to be in the area for logistical reasons and equipment retrieval). The contractors will all need to have Wi-Fi at home in order to do their work and headphones. HMS will provide all other equipment (laptops/keyboard/mouse). We would prefer that candidates come to the Danvers office to pick up the equipment but would be willing to ship if they are at-risk/reluctant to leave their homes.
. The initial hours will be 8-4:30 pm for the first week or so to ensure equipment works/training is completed. Once training is completed the hours are flexible as long as candidates maintain a 40 hour work week. This is an 8 week long project could be possibility for some to be extended depending on volume and business need. This is why its important that they be in the Danvers area because long term they might need to come into the office. But for this project it will be remote.
Transcribes portions of member responses to IVR calls including but not limited to: satisfaction survey responses, medical conditions, prescription drug names, and member centric information. Transcribe recorded audio from phone-based interactions using proprietary transcription tools in accordance with HIPAA and company standards. Complete strategic transcription/marking projects as requested. Report member DNC requests to Transcription Manager. * Escalate member reports of Adverse Events to the appropriate PM/SC as necessary. * Escalate negative and/or life-threatening comments to the appropriate PM/SC as necessary.
Required Function 3: * Excellent written and oral communication skills. * Able to type at least 50 wpm accurately. * Excellent listening skills. * Ability to work independently with minimal supervision. * Ability to work under pressure with time constraints. * Proficient with Microsoft Word, Excel, Outlook, Internet Explorer. * Bachelor’s degree preferred. * Healthcare experience a plus. * Job Type: Contract
Salary: $15.00 to $16.00 /hour
- Medical transcriber: 2 years (Required)
- Spanish: 2 years (Required)