Full Job Description
The person in this role originates first and second mortgages, loan assumptions and endorsements. Solicits new mortgage business, maintains good outside working relationships, and promotes the organization’s products and services. Spends a significant amount of time doing generating sales activity. This individual must provide the highest level of service and integrity, must cross-sell other products and services, and must meet monthly loan production goal.
Major Duties & Roles
Provide excellent service to members and potential members. Maintain constant communication via email, phone, and mail from application to closing and post-closing.
Respond to inquiries from prospective members regarding all types of mortgage loans, provide requested information regarding the credit union’s lending policies and procedures.
Determine financing objectives and goals.
Maintain contacts and good working relationships with real estate brokers, attorneys, title companies, and appraisers to assure a favorable image of the Credit Union, to be knowledgeable about property values and build a network of professionals, and to provide information regarding current loan policies and procedures.
Make regular, consistent contacts with prospects with the goal of developing relationships and opportunities to present Credit Union of Georgia products and services with the ultimate goal of closing mortgage loans, and cross-selling other services, and meeting monthly loan production goals.
Comply with all Credit Union policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Maintain compliance with regulatory changes as they pertain to RESPA, TILA, and HMDA.
Receive and screen loan applications. Pull, review and analyze credit. Gather financial data and supporting loan documentation. Request a personal employment and credit check of the applicant. Notify member to resolve discrepancies such as late payment history, judgments, etc. Discuss options. Inform client of closing costs such as appraisals, and attorney fees.
Prepare records and reports as requested regarding loan origination and closing activities.
Knowledge, Skills, and ADA Requirements
Minimum of two to five years of similar or related experience.
Knowledge of Fannie Mae and Freddie Mac guidelines is preferred.
Bi-lingual skills are a plus.
Experience with FHA, VA and USDA loans are a plus.
Full-time, benefits + commission
Education, Certifications, and Licenses
A two-year college degree or completion of a specialized course of study at a business or trade school preferred.
Incumbents are required to maintain their registration active, and current, with the National Mortgage Licensing System throughout their employment.
A significant level of trust and diplomacy is required to be an effective subject matter expert in the position. In-depth dialogues, conversations and explanations with customers, direct and indirect reports and outside vendors of a sensitive and/or highly confidential nature is a normal part of the day-to-day experience. Communications can involve motivating, influencing, educating and/or advising others on matters of significance.
This individual must meet tight deadlines and work well under pressure. Strong analytical, time management and organizational skills are required. Excellent written and oral communication skills are imperative, as is the ability to project a professional image when giving and taking information in person, over the phone, and/or in writing. Must be capable of understanding and communicating a wealth of information including but not limited to: the organization's current mortgage loan interest rates, commitment/rate lock/relock fee procedures, consumer loan products/rates/guidelines that are used in conjunction with Mortgage Lending, Calyx loan origination software system.
Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs. Must be capable of climbing / descending stairs in emergency situation. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours whenever required or requested by management. Must be capable of regular, reliable and timely
Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise.
Must comply with all credit union policies and procedures, applicable laws and regulations, including but not limited to, the SAFE Act, Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to complete complex mathematical calculations and spell accurately. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.