Quality Assurance Analyst

Citi - Tampa, FL3.9

Primary Location: United States,Florida,Tampa
Education: Bachelor's Degree
Job Function: Corporate Services
Schedule: Full-time
Shift: Day Job
Employee Status: Regular
Travel Time: Yes, 10 % of the Time
Job ID: 18057528


About Citi
Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.
Citi’s Mission and Value Proposition explains what we do and Citi Leadership Standards explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients’ and the public’s trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.
Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop are widely available to all.
Citi Security and Investigative Services (CSIS) is a full-service team that protects the employees, assets, information, integrity, and reputation of Citi and its clients. CSIS accomplish this by offering industry-leading professional security services, fraud prevention, cyber crime and independent investigations to all of Citi's businesses and regions globally, and by partnering with our internal business colleagues, law enforcement agencies, and the industry externally.
As part of this Global strategy, CSIS Operations provides optimal infrastructures and support mechanisms to ensure the success of the CSIS Programs and Regional Operations. This is achieved through an efficient and cost-effective strategic model based on strong Internal Policies, Standards and Quality Assurance (QA) models. One of the main responsibilities is to perform preventive monitoring in order to measure the various internal businesses’ adherence to policies, standards and guidelines.
CSIS QA reviews needs to be performed with a certain level of quality to meet specific internal standards. This job/position is part of the Quality Assurance team responsible for implementing the QA procedure manuals, support training initiatives, and then measuring their adherence to each business process requirements by performing quality control assessments.

Some of the responsibilities include, but are not limited to:
Perform monitoring assessments globally to evaluate compliance with corporate policies, standards, guidelines and related control practices to ensure adherence with the internal business requirements.
Review risk assessment and self-assessment methodologies, evaluating control design, test results, test execution, evidence and evaluation.
Create writing reports based upon the proven practices or lessons learned from monitoring results.
Recommend actions needed and possible improvements for each of the processes evaluated.
Define properly correlate control requirements; needed to ensure adherence to internal procedures definitions.
Develop several type of analysis(static, dynamic, predictive, proactive, post mortem) to perform QA activities according to specific business needs.
Define test step objectives, perform preventive monitoring reviews, execute test methodologies, and draw proper conclusions from evidence gathered.
Develop testing methodologies, including interviews, observations, analytics, walk-throughs, and attribute sampling.
Additional responsibilities may include, but are not limited to:
Participating on periodic QA committee meetings to provide feedback and share results.
Providing training to internal customers based upon the results of their quality control work within a reasonable time period reinforcing monitoring requirements and corresponding training course materials.
May also be required for a conduct assessment of QA work performed by their peers in another regions.
Monitor Key Performance Indicators (KPI’s), Key Risk Indicators (KRI’s) and Key Success Indicators (KSI’s) to keep track on each of the processes evaluated


Quality Assurance (QA) experience and an ability to perform and identify exceptions to processes.
Experience in instructing internal users on making corrections to processes, work-papers and supporting documentation.
Knowledgeable and capable of analyzing the execution of various QA control tests.
Work collaboratively with other team members and other risk and control partners, providing monitoring feedback and guidance related to proper documentation and monitoring practices.
Strong communication and influencing skills.
Strong Microsoft Word, Excel, and PowerPoint skills for writing reports, presentations and performing data analysis.
Self-starter and organized and have the ability to work independently, with minimal supervision
3 years of QA related experience preferred.