Customer Service and Order Processing

Technoform - Twinsburg, OH3.5

Part-timeEstimated: $28,000 - $38,000 a year

We are seeking a customer service and order processing person looking for an exciting and challenging career opportunity. Ideal candidates will have minimum 2 years of customer service experience in a manufacturing environment.

The candidate will interface internally with operations and sales team members and externally with partners, clients, vendors, etc. The candidate will also interface with active and prospective customers.


  • Responsible for receiving, entering, and monitoring customer orders. Tracking progress of all orders and providing information to customers regarding open orders, shipping and invoicing.
  • Coordinate shipping and logistics with shipping team members.
  • Oversee the transportation of international freight for import and export shipments. Ensure all documentation and declarations are accurate and in compliance with regulations/trade agreements. Communicate with sister companies in Europe and Asia to coordinate orders and shipments.
  • Manage and track inventory levels for finished goods.
  • Maintain sample inventory and send samples as requested.
  • Facilitate daily database maintenance on assigned accounts utilizing Peachtree accounting system and Excel to maintain all customer and supplier information.
  • Assist with customer invoicing, accounts receivables, and collection calls.
  • Responsible for calculating and reporting metrics.
  • Enhance customer experience through regular dialogue with both active and prospective customers.
  • Work as part of a global multi-cultural team.


  • Minimum 2 years customer service experience in a manufacturing environment
  • Effective verbal and written communication skills
  • Professional phone skills
  • At least intermediate level expertise with Microsoft Excel and Word
  • Ability to work independently and in team-based environment
  • Strong organizational and time management skills
  • Ability to work with minimum supervision
  • Technical/Math Aptitude: Ability to convert units from English to metric and convert currencies


  • Associate degree or some college level education
  • Familiarity with bookkeeping system
  • Knowledge of Peachtree

Your Opportunities:

  • Place to learn and grow, and strengthen areas of interest through interactive experience, along with a varied exposure to different processes and teams.
  • A chance to work in a fast-paced manufacturing company focusing on Innovation and Growth.
  • Opportunity to lead initiatives and have ownership of tasks focused on continuous improvement with shared interests of the company.
  • Build strong relationships within and across teams and locations, including globally.
  • Provides a model for flexible work time, to create a work-life balance.

TRAVEL REQUIRED: approximately 5% or less JOB TYPE: Part-time non-exempt

LOCATION: Twinsburg, Ohio HOURS: 8 am to Noon (Mon-Fri)

Job Type: Part-time


  • relevant: 1 year (Preferred)
  • customer service: 2 years (Preferred)


  • Associate (Preferred)

Additional Compensation:

  • Bonuses

Work Location:

  • One location


  • Health insurance
  • Dental insurance
  • Vision insurance
  • Retirement plan
  • Paid time off
  • Flexible schedule
  • Parental leave
  • Professional development assistance
  • Tuition reimbursement

Working days:

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday

Typical start time:

  • 8AM

Typical end time:

  • 12PM