Full-time | Part-time$11 - $19 an hour
Full Job Description
Great Day Improvements is GROWING! We are seeking friendly upbeat people to join our Customer Care Team!
Our Customer Care Specialists are the first point of contact with customers and are responsible for the BEST first impression!
Their primary responsibility is to assist new customers in scheduling a free design consultation with one of our Design Consultants.
Applicants should demonstrate excellent verbal and written communication skills as well as exceptional listening skills. Must have an aptitude for web-based phone and database systems. Proficiency with computers is a must as data entry is required. Accuracy and attention to detail are key. But above all, applicants must be able to manage a high volume of calls while maintaining a professional and positive attitude in order to best assist our customers.
We are seeking PART TIME - evenings and weekends. This position hours can range Monday-Thursday 2:30 pm - 8:00 pm, Fri 2:00 pm - 7 pm, and some weekends for a total of 25-30 hours a week.
Answer incoming calls from our customers, uncover their needs and schedule a design consultation with one of our product experts or direct them to the appropriate department.
Provide an exceptional customer experience with each and every call.
Accurate entry of customer’s information into our database in order to set each appointment.
Make outbound calls to potential customers as necessary for various follow-up initiatives.
Additional administrative duties as required.
Exceptional verbal and written communication skills
Exceptional listening and problem solving skills
Must be very well organized
Ability to speak clearly and concisely over the phone
Ability to multi-task (talk and type simultaneously) and overcome objections
Upbeat, positive and professional attitude – a team player
Must genuinely enjoy helping customers
Proficiency with computers is required along with an aptitude to learn our phone and database systems
Accuracy and attention to detail are must-have traits
Reliable attendance and punctuality
Pay and Incentives:
This position pays $11 per hour plus incentives.
Work from home option available
Option for advancement to full time positions are available.
Top producers earn $19 per hour and up! (average hourly rate with incentives for entire team is $15).
GDI is an EEO. Please apply today for immediate consideration.