The Director of Information Technology will plan, coordinate, direct, and design all operational activities of the Technology department, as well as provide direction and support for technology solutions that enhance mission-critical business operations. The Director of Technology will work closely with decision makers in other departments to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the organization.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Oversee day-to-day operations of the Technology department: staffing, Helpdesk, systems performance and technical support services.
Oversee administration of vendor, outsourcer, and consultant contracts and service agreements.
Oversee provision of end-user services, including help desk and technical support services.
Develop business case justifications and cost/benefit analyses for technology spending and initiatives.
Direct research on potential technology solutions and implementations in support of new initiatives.
Benchmark, analyze, report on, and make recommendations for the improvement of the technology infrastructure and systems.
Formulate and deploy plans for acquiring and enabling efficient and cost-effective information processing and communication technologies.
Ensure continuous delivery of services through oversight of service level agreements and monitoring of technology system performance.
Manage department staffing: supervision, career development, work assignments, and evaluations.
May directly supervise up to 5 employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Education and/or Experience:
Bachelor’s degree required, preferably in the field of computer science or information systems and 10 years related work experience. Master’s degree in either of these fields or Master of Business Administration with technology as a core component desired.
10 years experience managing and/or directing an IT operation with proven experience in IT infrastructure strategic planning and development, project management, and policy development.
Good understanding and technical knowledge of current network and PC operating systems, hardware, protocols, and standards.
Knowledge of business theory, business processes, management, and budgeting.
Demonstrated ability to apply technology in solving business problems.
Proficient in Microsoft Office Suite.
Certificates, Licenses, Registrations:
Other Skills, Knowledge, and Abilities:
Ability to conduct and direct research into technology issues and products.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Ability to present ideas in business-friendly and user-friendly language.
Project management planning and implementation.