Customer Consultant – Core Products – Corporate Markets
Are you looking for a new challenge?
Do you have experience in a customer facing role with a proven track record of maximizing customer satisfaction? Eager to act as a trusted advisor to the customer; ensuring the customer adopts, uses, and gains maximum value from our solutions? Are you analytical and have a strong business sense? Our Customer Consultant (CC) position for our Core Products could be your next challenge!
Through a carefully planned implementation and on boarding process the CC will ensure that the customer (Corporate research accounts within many markets) fully realizes the return on their investment of Elsevier content tools. Continual engagement with the customer will ensure the solutions continue to meet the needs of the client, thereby ensuring high levels of customer satisfaction and maximizing revenue for Elsevier.
In order to be successful, the Customer Consultant will have a deep understaning of users research workflow. You will be an integral part of the sales team, working closely with sales, global customer service teams, marketing and product teams. You will report to the SVP North America, Corporate Sales. This position will be based in our New York office, or potentially, a home office.
You will become part of the Corporate Accounts Sales Team, a group of enthusiastic sales professionals responsible for calling on the large Corporate Accounts across all industries including Pharma, Medical Device, Chemical, Oil & Gas companies in the territory. You will focus on providing information and research solutions for a variety of research projects at client accounts. You will sell and support our flagship products: Science Direct and Scopus.
You are responsible for customer satisfaction and for ensuring value and use of the Elsevier core products portfolio and for renewal revenue growth and maximizing customer retention.
Drive successful implementation and adoption of the solution portfolio in your territory.
Act as a trusted advisor to the customer by providing in-depth product training, support and guidance directly aligned to the specific research workflow and customer objectives to ensure our solutions positively impact their research outcomes.
Uncover, analyze, and upsell opportunities at the account, plus support the account team with the preparation of tailored renewal value stories, including demonstration of product value and ROI.
On-going monitoring of customer to ensure increasing value and minimize attrition risk.
Bench mark, set targets, and systematically monitor usage with the customer, develop an action plan where usage is not meeting targets.
Ensure successful implementation and adoption of solution at customers; ensure delivery of appropriate training in line with customer engagement plan.
Identify, support and develop champions and advocates within the customer environment. Ensure that they communicate the impact our solutions on the research outcomes.
Help to improve product and solutions by giving feedback and getting involved in the product development process.
Experience working within a research or scientific environment is helpful
Expertise to program manage complex matrix of internal and external stakeholders is helpful
Experience using complex enterprise software tool would be desirable.
Background in customer engagement and driving customer adoption
Experienced in working in an international matrix organisation is helpful
Strong communication (verbal including on-line delivery and written) and presentation skills
A passion for customer engagement, drive; enthusiasm and energy is a must!
We are the leading provider of scientific, technical and medical information and tools in the world that help our customers improve scientific and healthcare outcomes. We welcome you to a truly global, dynamic and challenging environment offering great opportunities to develop yourself.
Competitive base salary
Generous Commission and bonus plan based on performance
Excellent medical, dental and 401K benefits
All expenses and travel fully paid
Excellent hands-on training program and a team to support you
Numerous online resources to assist with self-development and career progression
This hi visibility position allows for interactions with all areas of our Research Solutions business, which will lead to tremendous opportunity for career advancement into various different roles within our organization
Elsevier is a global information analytics business that helps institutions and professionals progress science, advance healthcare and improve performance for the benefit of humanity. We help researchers make new discoveries, collaborate with their colleagues, and give them the knowledge they need to find funding. We help governments and universities evaluate and improve their research strategies. We help doctors save lives, providing insight for physicians to find the right clinical answers, and we support nurses and other healthcare professionals throughout their careers. Elsevier provides digital solutions and tools in the areas of strategic research management, R&D performance, clinical decision support, and professional education; including ScienceDirect, Scopus, SciVal, ClinicalKey and Sherpath. Elsevier publishes over 2,500 digitized journals, including The Lancetand Cell, more than 35,000 e-book titles and many iconic reference works, including Gray?s Anatomy. Elsevier is part of RELX Group, a global provider of information and analytics for professionals and business customers across industries. Elsevier employs over 7,000 people in more than 70 offices worldwide. We are an employer of choice, attracting and developing talented and creative people who thrive in a challenging and fast-paced environment. We offer an excellent compensation and benefits package as well as a real opportunity for career growth in a growing organization. Elsevier is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact 1.877.734.1938 or email@example.com.