Full Job Description
Title: Inside Business Partner
Reports to: Client Partner/Managing Director
The primary role of the Inside Business Partner (IBP) is to provide sales and client support for Client Partners (CP). This position is based at headquarters in SLC or the Western US. IBP’s assists CP’s with various customer care needs and ongoing support of existing FranklinCovey clients. Communicating via e-mail, supporting logistics of marketing events, sales tracking and various sales and client support activities. Additional administrative duties include coordinating travel and calendars. Through training, this individual will acquire expertise on Franklin Covey offerings including All Access Pass (AAP), our core platform for organizations to partner with FranklinCovey.
Essential Job Functions
Proactive support of existing FranklinCovey clientele.
Responsible for inviting new decision makers to marketing events via e-mail.
Schedule meetings with clients and Client Partner to move opportunities forward.
Manage small accounts as needed and requested by Client Partner.
Create an on-going business client support strategy for territory in concert with Client Partner.
Daily execution of the client support strategy with key outcome to generate ongoing and renewal business.
Conduct various sales support activities utilizing Salesforce, Microsoft Dynamics and other technology tools.
Support Client Partners with laundry list of sales support activities to manage ongoing needs of sales territory
This position requires a Bachelor’s Degree with preferably 3+ years of sales support and customer care experience. Work experience must demonstrate organization and customer service skills working with corporate clients in a B2B environment. Organization skills with high attention to detail and proficiency with Microsoft Office. Experience with Salesforce.com is preferred. Exceptional interpersonal and verbal communication skills and excellent phone skills are required. We are looking for motivated team players with strong work ethic and the ability to work in a fast-paced environment. Strongly prefer knowledge of Franklin Covey programs and content.
FranklinCovey is a global company specializing in performance improvement. We help organizations achieve results that require a change in human behavior. Our expertise is in seven areas: Leadership, Execution, Productivity, Trust, Sales Performance, Customer Loyalty, and Education. Our mission statement is “We enable greatness in people and organizations everywhere”. We fulfill this mission by hiring “Achievers with Heart”.
Visit our website at www.franklincovey.com for more information regarding our organization.
FranklinCovey is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
For more information please see our Equal Employment Opportunity is the Law poster by following the link provided.
Reasonable Accommodation Notice
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