Asst General Manager

Hyatt - Cleveland, OH4.1

Full-time$56,000 - $67,000 a year
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Hyatt Place Cleveland/Lyndhurst/Legacy Village
24665 Cedar Roadundefined Cleveland OH 44124
Posted: Oct 23, 2019


The Hyatt Place - Legacy Village is looking for a leader with a passion for hospitality, a customer service attitude, a great coach that can mentor and develop a team to do excellent results, and an overall trendsetter who is ready and willing to take our service and associates to the next level!

The AGM is responsible for the support of all operational aspects of the hotel, including guest and employee satisfaction, human resources, financial performance, sales and revenue generation, and delivering a return on investment. Assists the General Manager in leading the team in the development and implementation of property-wide strategies. Ensures implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations.

Salary Range: $56,000-$67,000 (based upon experience)

Our Benefits (apply to Full Time Associates Only)

Competitive Pay

Great Benefits including various levels of Medical plans, prescription discounts plus vision/dental

401K Retirement Program with company contribution

Complimentary Hotel Room Night Program

Group Life Insurance equal to your annual salary

Voluntary Short and Long Term Disability Programs

Verizon Wireless Discount – save up to 18% off your billing a month with our partnership with Verizon

Tuition reimbursement

Role Responsibilities:
Ensures that all brand standards are being maintained in each area of the property

Oversees the operation of the all hotel property departments

Maintains current licenses and permits as prescribed by local, state and federal agencies

Provides a safe working environment in compliance with OSHA/MSDS

Ensures compliance with all corporate accounting procedures

Cover front desk shifts as needed

Ensures each department has accurate and complete inventory and all supplies are maintained

Assists and approves department managers scheduling against guest and hours/occupied room goals.

Assist team supervisors and managers with constructive coaching and counseling

Motivates and empowers staff to solve guest issues

Focused on guest satisfaction scores and strategies to improvements

Provides excellent customer service by being readily available/approachable for all guests

Ensures training and onboarding of all new team members are thorough and completed in a timely fashion

Assist managers in proactive hiring and ensuring appropriate staffing levels in all areas

Why Concord?

Today Concord operates over 110 hotels in North America with an excellent ratings in customer service, staff retention, and brand alliances. We work with all the major brands (Marriott, Hilton, Hyatt, Choice) in markets throughout North America from suburban to major metropolitan destinations.

Our Cornerstones: Quality, Integrity, Community, Profitability, and Fun

We strive to hire the BEST associates in the market and thus provide a great working environment that associates find appealing. Enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a company that cares about you and your development. We have a strong culture of diversity and inclusion, are supported by a focus on personal wellness, promote sustainability in order to leave the world a better place, and pride ourselves on serving within the communities where we work and live.

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer.

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.