Customer Success Manager

Orange Logic - Irvine, CA (30+ days ago)5.0


Orange Logic is an emerging industry leader in the world of Digital Asset Management. We are a software company with a unique and flexible product designed to store, manage, share, and scale our client’s digital libraries. Our simple, yet robust solution supports customers such as Boeing, The BBC, AirBnB, United Nations, Greenpeace, and the World Wildlife Fund. With offices in the United States, Europe, and Southeast Asia, we are growing rapidly and increasing our diverse and impressive list of customers.

Orange Logic creates extraordinary experiences for their clients, and we believe that customer retention is a necessity in order to achieve this. We are looking for a Customer Success Manager who has a passion for building relationships and ensuring customer satisfaction.

You will play a pivotal role in helping our clients achieve full integration and implementation of our solution to their daily business practices. Day-to-day, you will be responsible for effective and consistent communication, and supporting many of our key customers. In that capacity, you will also:

Act as the point of contact for our users by
Building and maintaining strong client relationships.
Communicating effectively with both internal and external teams to ensure superb customer satisfaction.
Ensuring that requests are addressed in a timely and effective manner.
Initiating enhancements to our products by continuously seeking out relevant customer feedback.
Provide outstanding pre and post sales support on demonstrations and implementations.
Utilize internal resources to ensure projects are completed on time or ahead of schedule.
Requirements

We are looking for someone who can recognize behavioral patterns, build processes, and understand the value of human interaction. Successful candidates should have prior experience working as a Customer Success Manager within a B2B setting, as well as possess:

A Bachelor’s Degree or higher.
Outstanding communication, listening, and presentation skills.
The ability to understand and interpret customer needs.
A proven ability to establish strong, interpersonal relationships
A genuine desire to help others.
A strong attention to detail.
A self-motivated, can-do attitude.
Experience with customer success in a SaaS-based environment.

Most importantly, we are seeking employees who are creative and ambitious, and can work efficiently and independently within a fast-paced, rapidly-evolving environment.

Benefits

Competitive compensation package.
Medical, dental, and vision benefits.
401K with a company match.
Ample paid vacation time.