EVENING CALL CENTER DISPATCH SPECIALIST- Full-Time & Part-Time

onBrand24 - Beverly, MA3.0

30+ days agoFull-time$13 an hour
EducationSkillsBenefits
POSITION OVERVIEW
Fun and flexible work environment, benefits and a 401K. The perfect job for someone who wants their days free. As a Call Center Dispatch Specialist you will play an essential role in interacting with our customers and partners to deliver exception customer service. The right candidate will have a professional disposition when communicating with partners, customers and operational departments. Specialist need to have a positive attitude and be able to handles several tasks simultaneously in a fast paced environment. This position requires handling inbound calls from customers and making outbound calls to coordinate with vendors and partners.

SCHEDULE
Standard shifts are 4:00 PM - 12:00 AM and 3:00 PM - 11:00 PM. As a 24/7 contact center, OnBrand24 is able to offer a wide range of shifts. Work with our talent acquisition team to find the right schedule for you.

POSITION RESPONSIBILITIES
WHAT DOES A CALL CENTER DISPATCH SPECIALIST DO EVERY DAY?

The Dispatch Specialist correspond with customers and works with our partners to provide customer support for a number of different situations. This position is responsible for answering questions, and receiving incoming inquiries while executing quality assurance processes in our dispatch department. Job responsibilities include, but are not limited to:

Answer incoming calls and coordinating customer support, handling customer concerns, and providing professional communication with customers and partners.

Use questioning and listening skills that support effective telephone communication.

Understand the impact of attitude in handling calls professionally.

Use the most appropriate way to communicate with different behavior types on the telephone.

Apply the elements of building positive rapport with different types of customers and technicians over the phone.

Apply the proper telephone etiquette to satisfy various customer and technician situations.

Apply appropriate actions to effectively control a telephone call.

Input data and write comments into various computer systems in order to track information on customer calls.

Resolve customer issues within established guidelines and policies and with intent of a "First Call Resolution."

Determine when a call or certain decisions need to be escalated for further review or approval.

Work in a team environment by supporting and assisting other team members as required.

Attend training as required whether classroom or on-the-job training.

Decision-making: Knows and executes on decisions which are within their scope. Knows and asks for assistance on decisions which are outside of their scope.

Ability to interact with distressed customers to provide information in response to inquiries about services and to handle and resolve service complaints.

Demonstrate problem-solving and multi-tasking skills.

CANDIDATE QUALIFICATIONS
LIKE WHAT YOU ARE HEARING? WONDER IF YOU HAVE WHAT IT TAKES?

OnBrand24 offers excellent training for the right candidate. Successful candidates will be motivated, reliable, have excellent communication skills, and most importantly, be willing to learn new skills and acquire new knowledge every day. You will need to be confident, fully engaged, a team player and dedicated to bringing a positive and enthusiastic outlook to work each day.

KEY QUALIFICATIONS:
High school diploma or equivalent

Experience in call center activities aplus

Strong written and verbal communications skills.

Basic PC skills in a Microsoft Windows environment

Excellent attendance record.

Strong knowledge of customer care techniques and processes.

Exceptional analytical and listening skills.

Ability to operate well in a call center team environment.

Ability to interact with distressed customers to provide information in response to inquiries about services and to handle and resolve service complaints.

Can demonstrate problem-solving and multi-tasking skills.

COMPENSATION DETAILS
INTERESTED IN WORKING SOMEWHERE WITH BEST-IN-CLASS TOTAL REWARDS?

At OnBrand24, we believe that hard work should pay off, so we make sure that our compensation and rewards are exceptional. Our people are not just employees; they are our business, our most important resource.

Wage

Standard starting compensation includes a base hourly wage commensurate with experience. Yearly reviews and raises are awarded based on tenure and performance, so our employees can make more each year.

Benefits/Office Perks

PTO, Professional work environment, health insurance and 401K, fun & friendly environment.

ABOUT US
WE BELIEVE THAT HAPPY EMPLOYEES ARE CRITICAL TO THE CUSTOMER EXPERIENCE.

OnBrand24 is a premier call center providing full-service outsourcing solutions for our clients. Named to the Inc. 5000 list of the Fastest-Growing Private Companies in America three years in a row, we offer a dynamic, flexible work environment employing top talent. We have more than 30 years of experience, and we represent a diverse group of clients across multiple industries and markets.

OnBrand24 was founded in 1981 to provide a complete array of call center services: call center customer service, order processing, Tier 1 help desk, lead generation, appointment setting, customer win-back, and customer/market research surveys. Since 1981 we have worked with hundreds of inbound call center and outbound call center clients.

Our Mission is to provide an environment and culture that empowers our agents and management team to represent our client’s brands passionately. Our people are our product, and we have developed an employee-centric culture at OnBrand24 to support the high employee morale, engagement, and satisfaction of our most valuable resource. We promote our management staff from within and offer excellent benefits resulting in a low turnover rate and excellent morale throughout the company.

Headquartered in Beverly, MA, OnBrand24 is a leading Massachusetts call center with facilities also in Savannah, GA, and Portsmouth, NH. OnBrand24 has clients throughout the U.S., Canada, and the U.K.

To learn more, visit us our careers page.