Location: WC Annex NW MSFLD
FT/PT: Full-time 40 hrs/week - WRS Eligible
Deadline to apply: 10/29/2018
Hiring Range: $12.22-$13.96
The purpose of positions in this classification is providing efficient operation of the switchboard and lobby. The work is performed under the supervision of the Health Information Manager.
Essential Duties and Responsibilities
The following duties are normal for this classification. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.
Operate the switchboard in an efficient manner: directing all incoming calls to the appropriate person as soon as possible; if a call cannot be placed, taking an accurate message and directing it to the appropriate person; assist staff/patients in placing calls; immediately contact maintenance personnel or department manager when problems arise with the switchboard system.
Maintain control of the facility vehicle keys and handicap tags; be responsible for vehicle sign-out sheet and mileage slips.
Monitor lobby area. Greet, screen, and direct all visitors to appropriate areas. The appropriate staff will be notified of all visitors to the facility before visitors are directed to a destination in the building. Monitor residents and/or situations in the lobby, with notification of the appropriate person/unit should problems arise.
Turn on/off lights and unlock the front doors of the building at the beginning of the shift.
Sorts and distributes facility mail daily to the appropriate departments/persons.
Prepares casual receptionist schedules one month prior to the beginning of the new month following scheduling template in regard to weekend and holidays.
Assist in the daily routine and maintenance of the lobby and reception areas.Ensure that all areas of the lobby and desk are neat, clean and orderly at all times. Report to housekeeping issues as needed.
Assist in creation, sales, and payment of meal tickets and articles for sale in the display cases.
Distribute employee pay stubs every other week on payday. No employee’s pay stub is to be given to another person unless duly authorized by the requesting employee.
Perform other clerical tasks as needed (sorting, calculating, collating, stapling, proofreading, etc.)
Use interpersonal skills effectively to build and maintain cooperative working relationships.
Follow general policies and procedures to contribute to the efficiency of the main lobby and Norwood Health Center in general. Report to work on time and as scheduled, allowing transitional time for communication between the daytime and evening receptionist.All absences from work will be cleared through the Health Information Manager with enough time given so a substitute can be found.
Attends mandatory training.
Must be at least 18 years of age with a minimum educational level of a high school graduate or equivalent. At least one year of related clerical experience preferred. Previous reception and/or telephone experience preferred. Must be able to maintain a pleasant disposition at all times. Knowledge of computer data entry. Ability to work independently and with minimal supervision. Able to demonstrate flexibility with assignments. Ability to concentrate. Accuracy is essential in all aspects of job responsibilities. Able to exercise judgement, especially where clientele are involved. Excellent listening skills, written and oral communication skills, including English usage, grammar, punctuation and style.
Basic equipment used: Computer, keyboard, mouse and monitor; telephone; calculator; copy machine and printer.