Associate Program Manager, Meetings and Events

Carlson Wagonlit Travel - Minneapolis, MN3.9

Associate Program Manager, Meetings and Events - (1900001V)

Do you share CWT Meetings & Events’ passion for providing amazing experiences? If you are an enthusiastic individual who thrives in an environment where communication, creativity, and teamwork are encouraged, this may be the opportunity for you.

An integral part of the CWT Meetings & Events (CWT M&E) team, the Associate Program Manager supports the strategic success of our high-profile technology client accounts. The Associate Program Manager socializes CWT’s value proposition, understands account specific business requirements, seeks to secure new business opportunities, provides feedback for program enhancements, and supports contracted service level agreements.

Responsibilities Include

  • At a program level, act as a primary point of contact for Key Stakeholders and Meeting Requestors
  • Create and maintain an account specific Stakeholder Map
  • Action initiatives and support projects in alignment with an account specific Stakeholder Engagement Plan, including, but not limited to:
Facilitate focus groups
Present at customer forums
Lead workshops
Host debrief meetings
Design, distribute and follow up on feedback surveys
Participate at account specific Travel Fairs if applicable
Develop, implement, and action an account specific Communications Plan
Develop and maintain content on client-hosted Meetings intranet website(s)
Introduce our department to known new Key Stakeholders when hired
  • Answer questions regarding the meeting registration process, meeting and event related policies, CWT M&E services, CWT Group Air services, preferred vendor program(s), and general inquiries
  • Create and deliver Statements of Work for projects serviced by CWT M&E
  • Track invoices and payments associated with signed Statements of Work
  • Support account specific Orientation (training) for CWT M&E on-demand staff
  • Own and maintain an account specific Problem-Resolution Plan
Ensure Key Stakeholders satisfaction on an ongoing basis
Proactively escalate potential client or program issues for timely resolution
  • Work closely with supplier partners and internal stakeholders to ensure quality and timely delivery
  • When designated, act as the Meeting Technology Administrator and subject matter expert
Activate and deactivate user accounts
Oversee updates to the Meeting Request Form
Maintain database used to manage and report meeting and event data
Create and distribute scheduled and on-demand reports
  • Collaborate with Sourcing Specialists, Meeting Planners, Attendee Registration Specialists, and Web Builders to perform weekly data quality control audits to ensure all meeting and budget data is current and accurate per contracted Service Level Agreements
  • Maintain current Meeting and Events industry knowledge by attending internal trainings, industry events, supplier presentations, and team meetings
  • Perform time tracking as requested by management
  • Occasional travel may be required
  • Primarily works in an office environment using a computer for much of the day

Minimum three years of meeting/event management experience

CMP or formal Project Management designation preferred

Strategic Meetings Management experience preferred

Experience working with global or multi-national clients and suppliers

Proven track record in the following:
Business acumen
Using business intelligence to drive innovative strategies
QC and Analytic reporting
Excellent oral/written communication

Excellent critical thinking skills

Excellent customer service skills

Strong attention to detail

Strong negotiating skills

Ability to multitask multiple projects while managing several support resources

Proficient with an electronic meeting management tool preferred

Must be proficient with Microsoft Office (Word, Excel, PowerPoint, Outlook)

Knowledge, Skills and Abilities

Strong relationship management and facilitation skills

Supporting and empowering diverse operational teams
Collaborating with cross-functional organizations

Proven self- starter who is pro-active and demonstrates creative and critical thinking abilities

Great attention to detail

Excellent written and verbal communication skills

Ability to work in a fast-paced, deadline-oriented environment

Ability to remain calm in stressful situations

Financial acumen

Focus on the Customer: Fosters a customer-centered environment where the customer perspective is central to the thinking, discussions, and decisions, ensuring delivery of exceptional value
Influences and Engages others: Presents a compelling case for ideas, and inspires others to excel through personal commitment to a common vision or goal
Act Strategically: Evaluates the internal and external business environment to develop and/or align strategies for the department, business unit, and organization
Drive for Results: Demonstrates and fosters a sense of urgency, persistence, and accountability to take the actions required to achieve results
Promote Agility and Innovation: Work resourcefully and model resiliency in the face of shifting priorities and demands, champion new ideas, and encourage new ways of looking at problems, processes and solutions to improve results

  • LI-SJ
Primary Location: US-MN-Minneapolis
Work from home: Yes
Employment type: Standard
Job Family: Meetings & Events
Scope: Regional
Travel: Yes, 5 % of the Time
Shift: Day Job
Organization: Customer_Meetings & Events
Experience Level: 3 to 5 years
Job Posting: Jan 4, 2019

As an Equal Opportunity Employer/Affirmative Action employer, the organization will not discriminate in its employment practices due to an applicant’s race, color, religion, sex, national origin, veteran status, disability status, sexual orientation, gender identity or any other federal, state or local protected class