Full Job Description
This job directly interacts with patients on the phone and/or face-to-face to support the front office operations of the outpatient clinics; works under close supervision to learn and demonstrate proficiency in a minimum of one (1) clinical front office operation within 6 months as well as other duties; and, maintains a patient centered attitude at all times, demonstrating compassion and empathy for patients and their families.
Experience and Education
High school diploma or GED with prior customer service experience required and successful completion of CSA competencies in two (2) clinical front office operations within 6-12 months of hire. Degree in related field and/or related experience preferred but not required.
Learn and demonstrates proficiency in a minimum of two (2) of the following clinical front office operations in a minimum of two (2) clinical front office operations within 6-12 months:
Inbound call documentation
Insurance Entry and Verification
Cash Drawer, Payment Posting and Check-in/Check-out
Learn and maintain up-to-date knowledge of Epic electronic medical record (EMR) system user operations, front office clinical workflows and policies and procedures.
Deliver superior customer service, representing UT Southwestern in a positive and professional manner to patients, colleagues and the communit
Build rapport and communication with internal and external team members to ensure best outcomes for the patient in a comprehensive clinical care model
Maintain patient confidentiality in accordance with HIPAA and UT Southwestern policy
Maintain neatness of customer waiting area; keeps area stocked with pamphlets and other materials as appropriate.
Ensure adequate inventory of items necessary for day-to-day functions of clinic, such as office supplies and patient forms.
Duties performed may include one or more of the following core functions: (a) Directly interact with or care for patients; (b) Directly interact with or care for human-subjects research participants; (c) Regularly maintain, modify, release or similarly affect patient records (including patient financial records); or (d) Regularly maintain, modify, release or similarly affect human-subjects research records.
Perform other duties as assigned.
Knowledge, Skills & Abilities
Work requires basic computer data entry and typing skills.
Work requires excellent written and oral communication skills.
Work requires excellent internal and external customer service skills.
Work requires ability to work with confidential information on daily basis.
Work is primarily performed in outpatient clinical areas
This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information
UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. In accordance with federal and state law, the University prohibits unlawful discrimination, including harassment, on the basis of: race; color; religion; national origin; sex; including sexual harassment; age; disability; genetic information; citizenship status; and protected veteran status. In addition, it is UT Southwestern policy to prohibit discrimination on the basis of sexual orientation, gender identity, or gender expression.