Clinic Manager, SBHC

Native American Health Center - Oakland, CA (30+ days ago)3.7

Under the clinical supervision of the Director of Clinical Services and the support of the
Site Director, the Clinic Manager (CM) manages the clinical operations of the eight SBHC
medical clinics, including providing leadership and supervision of the medical assistants.
The CM ensures clinic flow by serving as liaison and resource point between provider
needs and clinical resources. The position may also deliver direct nursing services.
The Native American Health Center is an accredited institution and adheres to the
standards of excellence set forth by the Accreditation Association of Ambulatory Health
Care (AAAHC) and the Commission of Dental Accreditation (CODA).

To Apply:

Please apply by clicking the link below to complete an application on our candidate portal:

Duties and Responsibilities:
Clinic Administration
1. In partnership with Program Managers and Lead SBHC Medical Clinician, oversee
the daily clinical operations of the SBHC clinics to ensure access to high quality
health care services.
2. Works in conjunction with the Director of Clinical Services and Site Director to
oversee Quality Assurance, ensuring a high standard of medical care is provided
and are responsive to changing member needs and populations.
3. Collaborate with the 7D Clinic Manager in standardization of Policy and
Procedures, workflows and coverage of medical assistants and nurses.
4. In collaboration with the Site Director, oversees clinic communications and
information flow.
5. Prepares for and assists with audits (i.e., VFC, AAAHC, Managed Care Plans,
IHS and Pharmacy). Ensures recommendations and corrective action plans are
developed and implemented.
6. Ensures compliance with VFC, AAAHC, HIPAA, CLIA, OSHA, Board of
Pharmacy, and Managed Care plans.
Clinic Operations
1. In partnership with Program Managers, oversees all aspects of the management
of clinic facilities and equipment.
2. Oversees Vaccines for Children (VFC) program, including compliance, inventory,
excursions and vaccine transport.
3. Oversees the management of clinic inventory, including pharmaceuticals and
4. Cleans and organizes dispensaries. Pulls expired medications and dispose of per
OSHA regulations.
5. Ensures pharmacy medication log, refrigerator and room temperatures are
6. Oversees the acquisition and stocking of all medications dispensed from the
SBHC medical clinics.
7. Works in partnership with Health Information Systems team to ensure electronic
record maintenance and compliance.
8. As needed, review and update clinic forms to maintain compliance with relevant
local, state, and federal law.
9. Troubleshoots laboratory problems.
10. Main point of contact for pharmacy consultant.
1. Responsible for the hiring, training, orientation, scheduling, evaluation and
termination of medical assistants.
2. Develop strong teamwork to meet department and member needs. Lead staff to
accomplish all job objectives; inspire confidence and motivation; clearly define
and communicate expectations, and maintains personal effectiveness under
3. Coordinates staff schedules and duty assignments to assure adequate coverage
is provided.
4. Supervises medical assistant performance of specified tasks, during on-boarding
and on-going.
5. Develops and implements nursing protocols and procedures to ensure
appropriate safety and quality care.
Direct Nursing
1. Calls members to follow-up medication changes, helps troubleshoot medication
2. Calls member with abnormal lab results; in conjunction with clinicians arranges
3. Troubleshoots problems with member access to clinic; arranges appointments
after ER/hospital visits.
4. Orders durable medical equipment; arranges authorizations and home delivery of
oxygen and nebulizers.
General Duties
1. Member Care: Demonstrate understanding and apply working knowledge of
safety policies and ensuring safe member practices.
2. Employee Safety: Safely performs all duties; follows required protective protocols
to ensure personal safety as well the safety of others.
3. Must maintain compliance with ergonomic safety standards; be mindful of
posture and regularly practice ergonomic stretches.
4. Quality Improvement: Actively participate in internal quality improvement teams
and work with members proactively to drive quality improvement initiatives in
accordance with the mission and strategic goals of the organization, federal and
state laws and regulations, and accreditation standards, when assigned.
5. HIPAA: Keep all protected health information (PHI) confidential and abide by
HIPAA policies for the release and disclosure of any PHI. Will report
unauthorized use of disclosure of PHI immediately, to supervisor or HIPAA
security officer.
6. Work well under pressure, meet multiple and often competing deadlines.
7. At all times demonstrate cooperative behavior with supervisors, subordinates,
colleagues, clients and the community.
8. Other duties as assigned by Supervisor.

1. High School Diploma or equivalent.
2. Current California Registered Nurse or Licensed Vocational Nurse license.
License must be in good standing.
3. Minimum of five (5) years of experience as a Medical Assistant or LVN in a
primary care setting.
4. Minimum of 2 years of management experience, including management and
supervision of health care programs; community clinic or public health
experience preferred.
5. Per operational need, fluency in both English and Spanish, both written and
verbal is required.
6. Knowledge of licensing and regulations; and local, state, and federal laws that
govern community health clinics.
7. Excellent interpersonal, listening, oral and written communication, and conflict
resolution skills.
8. Excellent planning and organization, and facilitation skills.
9. Ability to handle emergency and pressure situations.
10. Ability to work with minimal supervision.
11. Commitment to Native American Health Center’s values and mission.

Additional Info:
Benefits: Native American Health Center (NAHC) considers our employees to be our most valuable resource and offers an excellent benefit package: competitive salaries, personal time off (PTO) or sick/vacation leave program, and an employer contribution 403(b) retirement plan to full-time regular status employees. We also provide medical, vision, dental, flexible spending, group term and voluntary life insurance coverage for employees and their dependents—with a percentage of employee contribution for dependent medical premiums. Note to Applicants: Please be advised a post job offer, pre-employment Physical and TB test are required as a condition of employment. Additionally, you may be asked to get a Department of Justice Fingerprinting clearance as a contingency for an offer of employment. Criminal clearances are obtained to protect the welfare and safety of clients receiving services at NAHC. Preference in hiring is given to qualified Native Americans in accordance with the Indian Preference Act (Title 25, US Code, Section 472 and 473). Applicants claiming Indian Preference must submit verification of Indian certified by tribe of affiliation or other acceptable documentation of Indian heritage. EQUAL OPPORTUNITY EMPLOYER: Within the scope of Indian Preference, all candidates will receive equal consideration without regard to race, color, gender, religion, national origin or other non-merit factors. Age Discrimination in Employment Act (ADEA): Native American Health Center abides by the mandates of the ADEA (protecting individuals 40 years and older) and considers age a non-merit factor in all employment decisions and considerations. Americans with Disabilities Act (ADA): Native American Health Center abides by the mandates of the ADA and considers disability a non-merit factor in all employment decisions and considerations. Furthermore, NAHC will make any practical, feasible, and reasonable arrangements to accommodate qualified applicants and employees with disabilities.

Submitted by MichelleS on

Mon, 09/24/2018 - 10:47am