Director, Research Technology Services

George Washington University - Ashburn, VA4.0

Full-time | Part-timeEstimated: $94,000 - $120,000 a year
GW Information Technology provides a number of research computing services for GW students, faculty, staff and community members that enable computationally intensive research computing and are designed to enhance the university’s research and education goals. Current service offerings have evolved in partnership with the schools, centers and institutes supported by both local and shared advanced infrastructure and center around enhancing GW’s research competitiveness and success. This model requires building, maintaining and growing strong relationships and serving as a trusted strategic partner, collaborator and influencer.
This position is responsible for providing direction and support for computer based information and communication systems, through management of a team. This position oversees the university’s high performance computing systems, and leads the diagnosis of hardware or software problems, and contributes to the determination of disaster recovery operations and security of the networks. This is a management position at the university that, in addition to leading a work unit, leads and supervises staff directly, makes hiring decisions, provides coaching, training and mentoring, manages performance and determines future staffing needs.
The Director, Research Technology Services, is part of GW IT and reports to the Assistant Vice President of Planning and Strategic Initiatives. Research Technology Services operates as an official service center enabling cross-disciplinary research by delivering shared platforms and services and conducting applied research with GW, regional and national research partners. This office works in partnership with researchers and research administration to submit grants targeted at shared infrastructure and next generation technology that can form part of the evolving infrastructure of GW, enhancing our competitiveness. Developing and supporting such services also includes collaborating with key service providers and campus partners to simplify and enhance the visibility of services available to researchers at GW.
There are two primary aspects to the Director position.
First, the Director is charged with operations and strategic planning in line with the growth of research needs at GW for:
  • Shared high performance computing environment (Colonial One, Pegasus and Galactica Clusters)
  • Shared infrastructure supporting regulated data, compute and evolving compliance requirements
  • General purpose shared research services (on premises and in cloud). This will include strategic planning on the use of services external to GW that compliment core shared services (e.g. – XSEDE, NSF/DOE open-science platforms, Internet2 services, etc).
  • Providing research scientist and cyberinfrastructure engineering consulting to shared facilities and on funded initiatives.
Second, GW leads the Capital Area Advanced Research and Education Network (CAAREN)—see, a high-performance research and education infrastructure serving the Washington, DC and Northern Virginia areas. CAAREN facilitates world-class research, education, and knowledge sharing. A large part of the Director’s position will be to lead the operations and strategy for CAAREN and to offer research network services to government, education and research organizations, healthcare institutions, and even private-sector organizations. Of note, the Director would be charged with developing relationships with prospective customers, maintaining value of the services and partnerships through CAAREN and enhance GW’s abilities to support collaborative funded research.
As part of the University’s continued investment in its future, there is a focus on Student Experience, Research, Philanthropy and Constituent Engagement, the Medical Enterprise and Institutional Culture. With these strategic initiatives come opportunities to engage proactively and collaboratively during a time of significant transformation and will require the Director to embrace these changes and thrive in a collaborative and rapidly evolving environment.

Job Duties Include:
Provides management and overall leadership in establishing and monitoring staff performance goals, assigning accountability; setting objectives; establishing priorities; hiring staff; and monitoring and evaluating results of the Research Technology Services team.
Leads development, delivery and communication of shared advanced research technology services to the GW research community and customers of CAAREN.
Engages with researchers and technology partners in schools, colleges, institutes, etc. to cooperatively determine and support current and future needs and establish strategic plans for research service delivery.
Engages with external partners, peer networks, CAAREN participants and research community to enhance support for GW research initiatives.
Collaborates and acts as a liaison with other GWIT directors and managers to plan future efforts, to include ensuring quality and coordinating services and planning development and implementation of new services and systems offered or supported by the University.
Monitors, plans and projects the budgets associated with Research Technology Services and project funds associated with operations, upgrades, and major projects. This includes leading efforts to target grant opportunities that will support the enhancement and ongoing delivery of these services and the development of cost models for services available to both internal and external customers.
Performs other related duties as assigned. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.

Minimum Qualifications:
Qualified candidates will hold a Bachelor’s degree in an appropriate area of specialization plus 10 years of relevant professional experience, or, a Master’s degree or higher in a relevant area of study plus 8 years of relevant professional experience. Degree must be conferred by the start date of the position. Degree requirements may be substituted with an equivalent combination of education, training and experience.

Additional Required Licenses/Certifications/Posting Specific Minimum Qualifications: Preferred Qualifications:

Ability to develop and maintain strong trust based relationships with customers, develop high performing customer focused teams, and provide an environment that fosters open collaboration and professional development of RTS staff.
Information Technology management experience optimally in higher education and a background that reflects the scale and complexity of a top-tier research university.
Experience with managing, and providing resources to, large and complex projects, including, e.g., on projects relating to information systems and services.
Possess the ability and willingness to prepare and present comprehensive public presentations to IT, business executives and constituent organizations; excellent oral and written communication skills are desirable.
Experience in developing and managing complex budgets and service cost models supporting High Performance Computing (HPC), storage and networking for research funded through multiple models and sources. Experience with service provider cost models and writing grant applications are highly desirable.
Ability to manage expectations from and work constructively and collegially with a diverse set of researchers, including cross-departmental, cross-school, and even across multiple universities. Facilitate focused collaboration, develop and promote a reasonable set of expectations for system and service use and development.
Ability to provide high-level vision for expanding and developing research technology services to include: high capacity advanced research networks, HPC and research data storage and management. Familiarity with external services (such as NSF / DOE open-science platforms, Internet2, GENI, and others) and integrating them into a strategy for supporting research needs.
Familiarity with a variety end-to-end science models and practices in the context of academic research to include a strong understating of science workflows and the associated compliance requirements and controls needed for development, production, and the archiving of research data.
Experience in a regional network service provider environment and in a large-scale production high performance computing environment; knowledge of scientific networks and opportunities for collaborative services highly desirable.

Typical Hiring Range Commensurate with Experience How is pay for new employees determined at GW?

Campus Location: Ashburn, Virginia
College/School/Department: GW IT
Family Information Technology
Sub-Family High Performance Computing
Stream Management
Level Level 4
Full-Time/Part-Time: Full-Time
Hours Per Week: 40+
Work Schedule: Mon - Fri 8:00 am - 5:00 pm
Position Designation: Essential: Employees who perform functions that have been deemed essential to maintaining business or academic operations. Employees are generally expected to work from home during an event and may be asked to physically report to work.
Telework: No
Required Background Check: Criminal History Screening, Education/Degree/Certifications Verification, Social Security Number Trace, and Sex Offender Registry Search

Special Instructions to Applicants:
Employer will not sponsor for employment Visa status

Internal Applicants Only? No
Posting Number: S008615
Job Open Date: 09/13/2019

Job Close Date:
If temporary, grant funded or limited term appointment, position funded until:
Background Screening Successful Completion of a Background Screening will be required as a condition of hire.

EEO Statement:
The university is an Equal Employment Opportunity/Affirmative Action employer that does not unlawfully discriminate in any of its programs or activities on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or on any other basis prohibited by applicable law.