Intern: Customer Adaptation (Summer 2020)

Group Trucks Operations - Macungie, PA

Temporary | Internship
About Us:
Dedicated to quality, reliability, and total customer satisfaction, Mack Trucks, Inc. has provided its customers with innovative transportation solutions for more than a century. Mack Trucks, a member of The Volvo Group, is one of North America's largest producers of heavy-duty trucks. Part of Volvo’s Group Trucks Operations (GTO), the Macungie facility is one of 50 plants globally dedicated to the manufacturing of trucks. MACK® vehicles are sold and serviced in more than 45 countries worldwide. Mack manufacturing locations are certified to the internationally recognized ISO 14001 standard for environmental management systems. Mack is also a proud sponsor of Share the Road, an American Trucking Associations' public information campaign aimed at enhancing the safety of our nation's roadways.

Mack Trucks Customer Center
7000 Alburtis Road
Macungie, PA 18062

The purpose of this internship is to allow the student/intern to prepare for their future by applying what was learned during coursework (theory, skill development, professionalism) to the working world. Interns will be provided extensive hands-on experience in their field of study. The intern will work on important and innovative projects alongside our experienced staff in the area of data management and data analytics.

Core Responsibilities:
Provide technical support to engineers and managers for developing data analysis and data management solutions to improve the operations of the department in providing timely and efficient customer adaptation solutions
Ensure accurate and timely data analysis and reporting
Supports critical day to day data analysis and evaluations
Identifies and follows up on opportunities to improve systems, processes, and measurements for enhancing operational performance
Compiles data used to measure and monitor group or department performance

Critical Competencies:
Attention to Detail: Monitoring adherence to standards and actively checking for accuracy of data received or generated before passing it on
Communication: Listening effectively, transmitting information accurately and understandably, and actively seeking feedback non-defensively
Dependability/Reliability: Following through on commitments, producing timely work to required - or higher - standards, pitching in to get the job done
Flexibility: Performing a wide range of tasks, responding to changes in direction and priorities, and accepting new challenges, responsibilities, and assignments
Self-starter; works independently; takes initiative.
Excellent computer skills; proficient in Microsoft Office applications
Thrives in a team-based environment

Minimum Education and Experience:
Must be currently pursuing a degree and remain fully enrolled in program during the duration of the internship and have completed 30 semester hours of undergraduate studies prior to the start of the internship.
Summer Interns are required to work 40 hours or less per week.
Applicants must have a minimum cumulative grade point average of 3.0
Preferred Degrees- Mechanical Engineering, Electrical Engineering, Computer Science or related field
Prefer a motivated Junior or Senior in good academic standing