Dispatcher II (Night Shift)

City of Austin - Austin, TX (30+ days ago)4.2

Graduation from an accredited high school or equivalent, plus two (2) years of related call taking or dispatching experience, or operating a 2-way or multi-channel radio.

Licenses or Certifications:

Notes to Applicants

When completing the City of Austin employment application:
A detailed and complete City of Austin employment application is required to evaluate your qualifications.
Please be thorough in completing the employment application, list all relevant work experience and professional certification(s) that are applicable to this position.
Please describe your specific experience as it relates to the minimum and preferred qualifications when responding to supplemental questions on the employment application.
Starting salary will be based on overall relevant work experience.
A resume and cover letter may be submitted to be considered for this position but will not substitute for a complete employment application. Statements such as “see resume” or “see Linked In Profile” will not be accepted and your application will be deemed incomplete and not be considered for review.
Please verify the employment history dates on your resume exactly match the online application.

Driving Requirement:
Driving will be required to/from multiple locations. A valid Texas driver license and current driving record that meets the requirements of the City of Austin Driver Safety Program are required.

For more information on the City’s Driver Safety Program, click on the following link: Driver Safety Standards

Pay Range
$16.32 – $21.31

Shift assignments/days off rotate and vary to meet the needs of a 24-hour, 7 day week operation.
Candidates must be available for various shifts and rotating days off.
Weekend and holiday work is required.
Shift hours are 9:30 p.m. to 5:30 a.m. (NIGHT shift position).
Job Close Date
Type of Posting External
Department Convention Center
Regular/Temporary Regular
Grant Funded or Pooled Position Not Applicable
Category Technical
Location Austin Convention Center/Palmer Event Center
Preferred Qualifications
Experience with Computer Aided Dispatching (CAD) and Report Management Systems (RMS).
Experience working with Security Systems (Badging & identification, video and fire).
Duties, Functions and Responsibilities
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

Schedules and dispatches workers; work crews; equipment; or service vehicles to appropriate locations according to trouble calls received from field service personnel.

Schedules and loans out pool vehicles to authorized employees.

Initiate, enter and update “Calls For Service” into Computer Aided Dispatch/Computer System Emergency Notification System during emergency and non-emergency situations.

Operate and monitor fire alarm system for department and external buildings. Monitor security/emergency equipment/systems and closed circuit television monitors; Report breaches of security to appropriate personnel.

Operate/monitor multi-channel radio, audio/video, multi-agency and multi-jurisdictional alpha paging systems.

Records and maintains files and records of customer requests; work of services performed; charges; expenses; inventory; and other dispatch information on appropriate forms or logs.

Confers with customers or other personnel to address questions; problems; and requests for service or equipment.

Enter and dispatch work order service requests. Relays technical assistance; work orders; messages; and information to or from work crews, supervisors and field inspectors using telephones and two-way radios.

Prepares daily work log information for reports.

Determines types or amount of supplies needed and places orders, accordingly.

Coordinates emergency response including evacuation process.

Responsibilities- Supervision and/or Leadership Exercised:

Knowledge, Skills and Abilities
Must possess required knowledge, skills, abilities and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

Knowledge of basic radio codes and operations of the dispatch console.

Knowledge of procedures involved in dispatching customer services.

Knowledge of basic office procedures.

Knowledge of streets and highways in Austin/Travis county area.

Knowledge of city practice, policy and procedures.

Knowledge of safety practices and procedures.

Skill in oral and written communication.

Skill in planning and organizing.

Skill in using computers and related software applications.

Skill in handling multiple tasks and prioritizing.

Ability to respond quickly and calmly in emergency situations.

Ability to use two-way radios.

Ability to work with frequent interruptions and changes in priorities.

Ability to establish and maintain good working relationships with City employees and the public.

Does this job require a criminal background investigation? This position requires a criminal background investigation
City of Austin is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or TTY (512) 974-2445.

Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.