Analyst I

Bank of America - Jacksonville, FL3.8

30+ days ago
Job Description:
Business Enterprise Job Description:
Competent to work under supervision on simpler technical support issues. Limited systems analysis responsibility. Assists in interpretation, evaluation and resolution of issues pertaining to the functional operation of application hardware and software products. Limited knowledge of business or function for which technical support is needed. Responsible for resolving routine, basic technical problems and inquiries. Entry level.

Job Description:
1-3 years of technology/customer service experience required. Client-facing level one technology support role for a global user-base. Role involves basic troubleshooting of Microsoft applications and proprietary system. Desired experience in Microsoft Office application suite - how to, in addition to troubleshooting. Candidate should have excellent customer service skills. In-house training will be conducted as needed. Technologies may include, but not limited to: Windows 7/XP, Mac OS X, Microsoft Office, Cisco/VOIP telephony, Blackberry, Android, iOS (iPad/iPhone), and ticketing systems.

Desired Skills: Experience in a technology call center environment. Ability to utilize multiple resources to determine causes and resolutions of technology problems and incidents. Experience with technology ticketing systems. Ability to consistently meet or exceed performance targets and goals correlated with call handling and customer service.

Weekly Schedule is Monday - Friday

Shift:
1st shift (United States of America)

Hours Per Week:
40