Under general supervision, prepares the 5:30 Kickback® for guests following Company policies and procedures. Maintains the food service / lobby area in a clean, well organized manner, and assists guests with Kickback service. Presents a high standard of integrity, service and hospitality at all times to promote the Drury culture with customers and co-workers. Has a general knowledge of the hotel, area and events to answer guest’s questions.
General Knowledge, Skill and Ability
Requires ability to take written and verbal direction in English and speak English clearly.
Requires ability to communicate in a friendly manner with guests in order to create a warm, comfortable, relaxing environment.
Requires knowledge of hotel accommodations, the community and hotel services.
Requires ability to conduct accurate inventory of food items and calculate order levels.
Mental and Physical Requirements
EDUCATION: Requires knowledge, skill and mental ability equivalent to completion of 2 years of high school.
EXPERIENCE: Previous experience in working with the public or food service experience preferred, but not required.
ESSENTIAL FUNCTIONS: Requires ability to walk and stand during entire working period of 4 - 6 hours. Requires ability to lift 20 - 30 pounds intermittently during the work shift. Requires ability to push a vacuum, reach, stretch, and bend in routine daily activities.
Reports to General Manager or Executive Housekeeper.
Maintains and promotes a positive and cooperative work relationship with all hotel departments.